- Report: #1328538
Complaint Review: DHGate.com - Internet
Reported By:
MAXIS -
London, Alabama, United Kingdom
Submitted:
Updated:
-
Author Confirmed
Why?
DHGate.com
Internet, USA
Web:
www.dhgate.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DHGate.com Broke gurantees and promisses China Internet
I'M STILL COUNTING THE COST OF DHGATE'S BROKEN GUARANTEES AND PROMISSES
DHGate is a marketplace front for sellers in China. It has ambitions to be the Ebay of the East, but where Ebay protects its customers, DHGate does not.
As a first time buyer DHGate promised me 'guaranteed satisfaction'.
So, I bought a black watch from DHGate but what I received was a brown one of a slightly different model, which didn't work as it should.
I completed DHGate's lengthy disputes procedure, contacting the Seller and uploading photo and video evidence. DHGate's decision was that I was promised a full refund of both the cost of the watch and its return.
I completed DHGate's lengthy return procedure, carefully packing the watch, using an authorised carrier and uploading shipping & invoice photos.
The watch arrived safely in China, where the Seller simply refused to accept delivery, asking the carrier to 'abandon' the consignment. The result? - a technically incomplete return process and my only option to pay again to get back a watch I didn't want or order. DHGate offered only a partial refund of the cost of the watch and NO REFUND AT ALL of the substantial cost of its return. DHGate's justification? - 'this way both and the Seller and you lost something'!!! Note, only DHGate lost nothing.
I followed DHGate's instructions every step of the way yet I have lost a large amount of time and money. The only thing I did wrong was to buy from DHGate in the first place.
The Seller advertised and sold a watch he knew he did not have and lost little or nothing, being partially paid by DHGate.
DHGate broke promise after promise, wouldn't even honour on their own dispute decision and have ignored my last four emails.
If DHGate thinks this is guaranteeing customer satisfaction they don't deserve to be in business and will never be Ebay.
DON'T RISK IT - BUY ELSEWHERE!
