Complaint Review: Diamond Resorts International - Nationwide

 Re 11/18/2016 contact fraud I wanted to get out of my diamond timeshare, which of course is worth nothing, and will cost me to legally dispose of it. However when invited to attend one of their presentations I went solely to get the free gift promised. I told the salesman up front I had no interest in buying more points because I was planning to get out. Still for an hour he persisted in pushing all the wonderful benefits I would get if I upgraded to 'Silver' status. Again, I said I had no interest. When I said I was leaving at that point he described a 'new' 'buyback' program from Diamond whereby after 2 years if I had gold status I could sell it back to Diamond for a large amount, and that if I was 'silver' status could sell it back after 3. In my case, he quoted $108,000 if I sold what I had back after 3 years. If I was at less than silver status I could not take advantage of this deal, so what I own is worth zero. He agreed with me when I told him that it must make it a lot easier to sell timeshares with such a great deal. He wholeheartedly agreed! Of course, I had never heard of any timeshare company offering a penny to someone who wanted to do this. So I was VERY skeptical, and had him go through how this "buyback" program at least 5 times, during which he continued to promise it. So I am being promised this significant future buyback amount based upon what I already owned plus the points for getting to silver status. It sounded like a layup, and the rep seemed trustworthy and I had gone through this with him repeatedly.

Now at this point I figured well I think Diamond is a reputable company, so their salesman would certainly not be FLAT OUT LYING TO MY FACE. He also put some of this fairy tale in writing. Too bad I was not also recording it on a cell phone. So after about 4 hours I finally took the bait and bought the additional points for $15,500, signing the volumous contract in the scores of places requested. Maybe 6 months go buy and I called Diamond with some unrelated questions and mentioned the great buyback deal. At this point, I was informed there was no buyback program. So at this point I knew I had been been defrauded out of $15,500. I called the "hospitality" department which reviews complaints. Guess what? I was told that they didn't care what their salesman had told me. I signed the contract. Tough sh*. I am really incredulous that this company is fine with defrauding someone the way I have been. Do they not stand behind what their salesman said orally and his own writing, and enough times that I could not have misunderstood him. I think most people would expect was being promised orally would take precedent over anything in the written contract if there was any variance. It was midnight and I didn't read through their entire contract and of course had to agree to it then or the offer would no longer be available (Makes it lot easier to screw someone, right!) And of course there was no opportunity to have a lawyer review it, even if I wanted to. (And I don't think there is ANY time period in which someone could rescind the contract.(That helps committing fraud too, right?) So where I am now is tough sh*, you signed our written contract and whatever the salesman promised you doesn't matter to us. Fraud is fine by us. I suppose even if the salesman had put a gun to my head and I signed under duress, their attitude is tough sh* sucker no matter what the salesman did or said because I had signed. So if whoever is reading this receives what seems to be a great offer (even if fraudulent) orally or in the salesman's writing, make sure at a minimum record everything on a cell phone video (they might still screw you), and read every word in the written contract. Timeshares are the worst 'investment' , because they ultimately have no value, even 5 minutes after you sign. But this 'new program' seemed like a good 3 year investment, and I regrettably did not expect that I could be defrauded and not be able to cancel the contract. They're CROOKS. THEY HAVE NO ETHICS. NO MORALITY.Their salesman's representations mean nothing. I hope whoever reads this acts accordingly. I haven't given up trying to recover my money, although I imagine I never will. I wish this could go viral. If they don't do what is right, I will do the following. I'm going to post it wherever I can. Please copy this text and forward it to your contact list. Maybe that will save someone. I am not making a word of this up. Thanks!