- Report: #1032644
Complaint Review: Diamonds International - New York New York
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Diamonds International
38 W 48th ST Suite 400 New York, 10036 New York, U.S.A.
Phone:
800-515-3935
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Diamonds International Mis-representation, poor customer service, appraisals false, resolution nearly impossible Ripoff New York New York
We cruised on Carnival Elation on 3/17-3/23/07 to the Bahamas. We attended the shopping presentation onboard with the Elation's super shopper Mark. Mark touted Diamond International as one of only two diamond merchants in Nassau that could be trusted.
We were shopping for a .50 carat loose diamond. We selected a round cut diamond price around $1700, but they would give us a deal on it for $1375. Per the salesperson and the appraisal we received from DI it was valued at $1730, is .51 carat white diamond that was g color and I1 clarity.
When we returned to the states we had the diamond re-appraised. I assure you that this appraiser had NO interest in purchasing our diamond or selling us another diamond. He is an independent appraiser, not a jeweler, who does appraisals in several of the jewelry stores in our area. We have used him before and he was right on the money with our previous loose diamond appraisal. He neither tried to purchase our diamond or steer us to a jeweler to trade it in or sell it. My problem is not the newly appraised value of $1800, it is that that the .51 round cut, g color, I1 clarity diamond was now appraised as .48 carat, k color and I1 clarity. Not even close. My dispute is that the diamond was misrepresented. It is not what I purchased.
We are in dispute with DI through PTI, which is about useless because they appear to be working for Diamonds International. They only offer to take my diamond back and give store credit (I can trust them to not "lose" my diamond to give me what I am paying for??). DI is trying to wear us down so we'll just give up and accept their store-credit offer. They don't know I'm in for the long-haul.
Will I sail with Carnival again? I don't know. Will I ever purchase anything of value overseas again? NO! Diamonds International? ABSOLUTLEY NOT and I will tell everyone I know! Read all of the theads, they are EXACTLY what we are going through now. BUYER BEWARE!
Melanie
Orange Park, Florida
U.S.A.
We were shopping for a .50 carat loose diamond. We selected a round cut diamond price around $1700, but they would give us a deal on it for $1375. Per the salesperson and the appraisal we received from DI it was valued at $1730, is .51 carat white diamond that was g color and I1 clarity.
When we returned to the states we had the diamond re-appraised. I assure you that this appraiser had NO interest in purchasing our diamond or selling us another diamond. He is an independent appraiser, not a jeweler, who does appraisals in several of the jewelry stores in our area. We have used him before and he was right on the money with our previous loose diamond appraisal. He neither tried to purchase our diamond or steer us to a jeweler to trade it in or sell it. My problem is not the newly appraised value of $1800, it is that that the .51 round cut, g color, I1 clarity diamond was now appraised as .48 carat, k color and I1 clarity. Not even close. My dispute is that the diamond was misrepresented. It is not what I purchased.
We are in dispute with DI through PTI, which is about useless because they appear to be working for Diamonds International. They only offer to take my diamond back and give store credit (I can trust them to not "lose" my diamond to give me what I am paying for??). DI is trying to wear us down so we'll just give up and accept their store-credit offer. They don't know I'm in for the long-haul.
Will I sail with Carnival again? I don't know. Will I ever purchase anything of value overseas again? NO! Diamonds International? ABSOLUTLEY NOT and I will tell everyone I know! Read all of the theads, they are EXACTLY what we are going through now. BUYER BEWARE!
Melanie
Orange Park, Florida
U.S.A.
2 Updates & Rebuttals
Brian
Manhattan Beach,California,
U.S.A.
You are on to them-now what?
#2Consumer Comment
Fri, April 03, 2009
Melanie: I see you are on to them. Please read updates here on Ripoff Report. I suggest that you name names. A name is a badge and a reputation. "PTI" was named as the recommender in your original report. You updated to "PPI" which I believe is correct, but not complete. Posting this correction was very very consciencious of you. But what does it stand for? Please tell us all what it stands for or who it really is. Name names. Everyone must always use last names when talking to customer relations people. They will be way more helpful. Not only because your show respect in using their name formally, but also because you are implicitly stating their responsibility for the service they provide to you each time you say their name. Why? Their name is the name of the person responsible for handling the problem. It's tautological, obvious and insanely simple, but if you do not use their name they are just anonymous and free of real responsibilty. When you are treated badly, it is even more important to know and name the person who has disappointed your expections for proper customer relations. This is important. It is part of being precise about the nature of the problem--especially if the problem is the attitude of customer relations agent. In any dispute or consumer issue the consumer must immediately get the first and last name of "the person responsible." A corporation is made up of people! If the responsible person is rude or unreasonable, then get the name of the person who supervises the rude agent and keep going until the corporation addresses your issues. Melanie, I think you are on the right track. Keep going using what you can learn from this site. I am a big fan of Ripoff Report. Because our world has became so big, public trials are no longer public. Nobody even knows about most of the disputes that go to trial. But in this forum, public approbation of ripoff artists can, and should, flourish. Many people have benefited from reading your report. I believe even more people can benefit if you are a bit more informative. Plus, you will help your own cause as well.
Melanie
Orange Park,Florida,
U.S.A.
update
#3Author of original report
Sun, April 22, 2007
correction: PPI not PTI
