- Report: #1029620
Complaint Review: Diet ZX - Internet
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Author Not Confirmed
Why?
Diet ZX
[email protected] Internet, U.S.A.
Phone:
800-457-0825
Web:
N/A
Categories:
Business Rating:
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Diet ZX ripoffDiet Z X CHARGED MY CHECKING ACCOUNT $56.60 FOR DIET PILLS I NEVER RECEIVED. ripoff business from hell Internet Internet
I saw an add on tv Oct 10 2001. The add was about easy weight loss taking Diet ZX. The pills were free .All I had to do was pay shipping & handling charges.
I called the company ordered the pills and gave them my check number.I was billed $55.60 & told it would take from 2-4 weeks to receive the product.
Needless to say 4 weeks went by and no product.In December I called the company and received the recording about the high demand for the product and the backup problem the company was having.The wait to talk to someone was over 30 minutes.I hung up.
On January 18th I was able to wait on the line until I talked to someone and was told the diet pill had been sent out on the 16th of January.
February 8 I was again able to talk to someone after a very long wait on the line. The lady said they would send the pills out on the 11th.
Being fed up with the wait and all the Bulls..t I was getting from the company .I asked for my money back. I still have not received my money. I am tired of calling and waiting forever to talk to someone.
This company is truely a rip off company.
Deborah
DETROIT, Michigan
I called the company ordered the pills and gave them my check number.I was billed $55.60 & told it would take from 2-4 weeks to receive the product.
Needless to say 4 weeks went by and no product.In December I called the company and received the recording about the high demand for the product and the backup problem the company was having.The wait to talk to someone was over 30 minutes.I hung up.
On January 18th I was able to wait on the line until I talked to someone and was told the diet pill had been sent out on the 16th of January.
February 8 I was again able to talk to someone after a very long wait on the line. The lady said they would send the pills out on the 11th.
Being fed up with the wait and all the Bulls..t I was getting from the company .I asked for my money back. I still have not received my money. I am tired of calling and waiting forever to talk to someone.
This company is truely a rip off company.
Deborah
DETROIT, Michigan
1 Updates & Rebuttals
Jane
Van Nuys,California,
Genesis Intermedia, Inc is the company name.
#2UPDATE Employee
Sun, April 14, 2002
I cannot give you my name because I am an employee of this company. If want to call the 800#, call on thursday and friday. The call center is open until 5pm Pacific Time. There is always someone there until 5pm. If you talk to Emelina or Claudia (Call Center Mgrs.) they will just listen to what you have to say and not help you. I work in the call center and they do that all the time. If the customer service rep. tells you that they have to take your # down and Eme or Claudia will call you back, forget about it. The next time that you call, they will tell you that they have a "call list" and your name wasn't on the list and that's why a call wasn't returned to you. You can call 818-955-5068 (It's Maria Rodrigues's office #. She's the Market supervisor for the call center. If for some reason, the # is changed, call information to Genesis Intermedia Inc. in Van Nuys (pronounced Nies like Dies), California. If you call information and get the # from there, a receptionist named Cheryl will answer the phone. She is a hard one to get by, but if you are extremly nice to her and specifically ask for Maria Rodrigues and sort of sound professional, she will let you through. If you get to Maria's voicemail, leave a message for her just to call you back regarding one of the 800#'s that is listed on the television screen and that All the calls are going to your business. They are worried about losing calls (I mean money). I tried to access our website, but for some reason the address is no longer valid. This place is no place to get products or to be employed at. They fired a nice customer service rep. because she had too many doctors appts. (she had 2 seisure episodes in one week). I hope that this helps you. Jane Doe
