Complaint Review: Direct Buy - Conyers Georgia

Rip-off Report Investigation:

EDitors UPDATE: Positive Rating and Recognition has been given to DirectBuy for its Commitment to Excellence in customer service.

Rip-off Reports investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.

The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.

The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuys home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.

One DirectBuy executive explained about their many changes stating, We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at [email protected] Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.

Given DirectBuys commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations

DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. Weve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.

In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.

Read about DirectBuy .. see their websites and the services they have to offer.

Read more about DirectBuys Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

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NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Direct Buy Female Director use the LORD as a selling tool to get people to buy $5,000 membership Conyers Georgia

This center is all over the place. Don't feel this membership is worth $5,000. If you finance it, the int rate is 18%. That's an additional $1,500. YIKES!!!

If you don't want to pay finance charges, the cash offer price for their membership is $4,000.

My husband and I visited this center last month and sat with a fairly large black woman with a bad wig who said she was a director. After the tour we sat down at a table and started to converse. When we told her we didn't think this membership was a great fit for us, she started preaching about the LORD and how the LORD sent us in her path and wanted her to help us stop paying retail. She just kept going on and on. Almost begging us to take this membership. I finally asked her is she was on commission. She said yes and that commission was only $25.00 a person. I asked her, that out of $5,000, all she gets is $25.00? And she said yes because the owners aren't able to pay their directors what the other centers are paying their directors. WHOA!!! We just wanted to learn about Direct Buy. Wasn't expecting to be in church. I suggested that she should probably look for another gig. I almost felt sorry for her.

What kind of people do you hire here? We were so turned off and her grammar was horrible. If this is the type of employees the company has representing them, then this center really doesn't know how to hire or run a business.

I called another center in Duluth and did some investigating. I found out that the owners of the Conyers center is Rick and Barbara Smith. Their son, daughter and the son's best friend (Ryan Smith, Megan Smith, Brian Watson) works for them and are overpaid for what they don't do. I was told that they are struggling and are about to lose their franchise because they are behind in their franchise fees in the tune of $300,000. Also, they are under watch by corporate because a member who placed a large order around christmas complained that the order was never placed but the center swiped their credit card for payment.

Richard and Barbara Smith were co-mingling money from members who paid for merchandise they ordered. They were using this money to pay their bills and payroll - and not placing members orders. Apparently, when you place an order, you have to pay upfront.

BUYER BEWARE!!!

IF YOU JOIN THIS CENTER, THE DOORS MAY CLOSE SOON. THEN WHAT!!! YOU WILL HAVE TO TRAVEL TO DULUTH TO DO YOUR BUSINESS.

I HEARD THE STAFF IS NICER THERE.

Guest at this center

Peachtree City, Georgia

U.S.A.

Went to Direct Buy on a visitors pass

Peachtree City, Georgia

U.S.A.