- Report: #872117
Complaint Review: Direct Express - IAustin Texas
Reported By:
Pissed off -
Santa Rosa, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Direct Express
IAustin, 78708 Texas, United States of America
Phone:
1-888-741-1115
Web:
USDirectExpress.com
Categories:
Business Rating:
(0)
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Direct Express US Direct Express Comerica Bank FRAUDULENT CHARGES & Ridiculous Fees. If you are missing money on your card, KISS IT GOODBYE IAustin, Texas
When Social Security sent a letter last year stating that they were doing away with paper checks I decided to go with the preloaded card they recommended. Big mistake! First, I never received my card and they said it got "lost in the mail" so I ended up paying $13.50 to have that card replaced and expedited. I had to pay to replace a card I never received!!
So, I start using my card, and every time I went to an ATM, I was charged $3.00 to withdraw money. Then, all of a sudden I would notice my balance wasn't correct and looked on the website at my charges and I had a charge to a company in Kansas and one in Alabama. (I live in California) I called immediately and was told to wait 5 days while the charges were still pending and they closed my card and reissued a new one, which was to arrive in 5-10- days..Well guess what?? That card got "LOST IN THE MAIL" also. So, once again I had to pay $13.50 to have my card expedited.
In the meantime, I asked if they could give me a provisional credit while the fraud department researched it (that's what a REAL Bank would do) but of course they said no and they would send paperwork, which I never received (What a surprise!!) Did that get lost in the mail too?!
I start using my new card, and guess what?? Another fraudulent charge! This one is in Texas...hmmm. I called Social Security immediately and requested to go back to paper checks, and the lady said they have been inundated with complaints about Direct Express. I am on a fixed income and I can't afford to have people steal my money, that I obviously will never see again.
So, I start using my card, and every time I went to an ATM, I was charged $3.00 to withdraw money. Then, all of a sudden I would notice my balance wasn't correct and looked on the website at my charges and I had a charge to a company in Kansas and one in Alabama. (I live in California) I called immediately and was told to wait 5 days while the charges were still pending and they closed my card and reissued a new one, which was to arrive in 5-10- days..Well guess what?? That card got "LOST IN THE MAIL" also. So, once again I had to pay $13.50 to have my card expedited.
In the meantime, I asked if they could give me a provisional credit while the fraud department researched it (that's what a REAL Bank would do) but of course they said no and they would send paperwork, which I never received (What a surprise!!) Did that get lost in the mail too?!
I start using my new card, and guess what?? Another fraudulent charge! This one is in Texas...hmmm. I called Social Security immediately and requested to go back to paper checks, and the lady said they have been inundated with complaints about Direct Express. I am on a fixed income and I can't afford to have people steal my money, that I obviously will never see again.
1 Updates & Rebuttals
Pissed off
Santa Rosa,California,
USA
FYI
#2Author of original report
Thu, May 10, 2012
I never received ANY MONEY back, and I am actually still waiting for the paperwork to arrive for one of these unauthorized charges. I have been getting the run around for over two months, even though I was told it would take 30 days. By the time they are done "researching" the fraudulent charges, too much time will have lapsed for me to get my money back!
My neighbor also had the same problem with fraudulent charges to her card, but because she didn't report it immediately, they told her there was nothing they could do! Everyone, just beware.
