Insurance Agent
United States of America#2Consumer Comment
Fri, September 23, 2011
It is illegal to have two insurance policies on the same vehicle, and it is therefore illegal for the company to refuse to cancel if you have provided them with proof. If that supervisor doesn't call you back and resolve it, advise them that you will be reporting them to the department of insurance for your state. (And then do it.)
DOIs will follow up on EVERY consumer complaint they recieve. I used to respond to them for an insurance company, and even the absurd ones are passed on to the company for response and then replied back to the consumer by the DOI.