Nana
CAMPBELLTON,#2General Comment
Fri, August 07, 2015
On November 1 ,2013 ,I had got rear end by someone , then I called my insurance company direct general auto n then they sent someone to appraisal the damage to the car , what so messed up I could still drive my car,but they said it was total no fix in it . so I was still making payment on the vehicle that I had paid down from 16,900 to almost 5 ,000 , . they sent me the paperwork but didn't send me the check they sent of the settlement check that was only 3,125 that after all the chargers that they charge me . then I still owe the car company that I was l buying the car from now my credit is messed up . all I wanted was get me my family an car I could even do that I got rip and crooked by an insurance company that I was with over three year I was an loyal customers Dnt go bck
fightincamel
United States of America#3Consumer Comment
Thu, May 31, 2012
I USED to have direct general insurance. I had no problems with them until I had an accident in May of 2011. Not only did I have to pay for a rental car and wait for them to reimburse me, BUT the representatives had attitudes. At first they told me my policy was cancelled even though my premium had been paid. Then it took me over a month to get a settlement. I kept talking to different people with different numbers in different locations. This was the worst experience I have ever had with a company. You call the representatives and they never answer the phones and will not return calls. "Doug" has the worse attitude. He acted like I was inconveniencing him. The inconvenience was having to pay for a rental up front. I finally got my settlement, purchased a new car and had to pay $389 to insure the car before I could drive it off the lot (mind you my policy expired at the beginning of August). I made up in my mind that day that I would not renew my policy with them. I have since switched to Liberty Mutual, a reputable and reliable company. Not only that, the agents in the local office couldn't help me with anything with my claim. If you see DIRECT GENERAL INSURANCE, RUN AS FAST AS YOU CAN!