J G Shrugged
Austin,#2Consumer Comment
Tue, June 10, 2008
I don't see a ripoff here. It's not DirectTV's fault that your mom couldn't figure the system out or that there was a contract agreed to when you signed her up. You were aware of the contract terms and conditions. You mentioned you had been using the service for 10 years. Unfortunately most contracts don't call for them to be terminated because of items outside of the control of one party. It's not DirectTV's fault that your mom has to go to a home for care. If the termination fee was unable to be paid by your mom's finances, you always had the option to not-disconnect the service and pay the fee until the contract was up.