- Report: #493003
Complaint Review: Direct TV - Greenwood Colorado
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Direct TV
P.O. Box 6550 Greenwood, 80155 Colorado, United States of America
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Direct TV DirecTV, Inc A shell game with other peoples money... mine Greenwood, Colorado
I ordered Direct TV 1/24/09, the $34.99 a month package. I'm on a fixed income so I have to be very careful how I spend my money. I did not authorize auto billing.... was auto billed anyway.... did not order any expensive add ons like movie channels or HD TV.... I have an HDTV so no need to add more.... they shorted me my rent money 2 months in a row, even after I called them to stop auto bill.... that was a nightmare.
When I spoke with Customer Service on Friday September 4, 2009 I was told $111.48 had been returned to my bank account on August 31, 2009. At this time, 7 p.m., Thursday September 10, 2009, no such amount has been credited back to my bank account. These are the charges as I see them on my bank statements from Direct TV;
January 29, 2009 $65.20, March 2, 2009 $65.20, March 30, 2009 $65.48, April 29, 2009 $111.48, May 29, 2009 $111.48, September 4, 2009 $100.00. Correct me if my math is wrong ( I don't believe it is) but this adds up to $518.84.
Direct TV was/is supposed to be $34.99 a month (no frills, no movie channels, no PPV, no HD, no anything), starting in February of 2009.
February 2009 $34.99, March 2009 $34.99, April 2009 $34.99, May 2009 $34.99, June 2009 $34.99, July 2009 $34.99, August 2009 $34.99, September 2009 $34.99, Total to date $279.92.
$518.84 minus $279.92 = $238.92
October 2009 $34.99, November 2009 $34.99, December 2009 $34.99, January 2010 $34.99, Total $139.96
So, my question is.... HOW do I owe DTV money? Even if DTV had credited back my DTV account, there is a discrepancy of $98.96 that has been overpaid to Direct TV. As near as I can tell I have paid for a year plus! And they turned off my satellite AGAIN! I got a bill in the mail today for $256 and it claims that on 8/31/09 there was a $111.48 Credit Card Payment Reversal.... Yeah? To whose credit card? Not Mine!
1 Updates & Rebuttals
Ashley
springfield,Missouri,
U.S.A.
Fees?
#2
Fri, September 11, 2009
Are you forgetting all of the fees they collect? its $34.99+ fees. Meaning taxes, box rental fees, etc. You should try reading your contract I'm sure its all explained in it.
Additionally, directv's contract does specifically state that you give them access to your acount to take their fee.
