- Report: #1157206
Complaint Review: Direct TV - Nationwide
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Author Not Confirmed
Why?
Direct TV
Nationwide, USA
Web:
www.directv.com
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Direct TV Installation Nightmare Norway Maine
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As a homeowner and landlord I thought I was doing my new tenant a favor when she asked if she could transfer her Direct TV to our residence. As I was going to be out of town (yeah, OK, I should have known better) I reviewed with the tenent where on the house the dish could be placed. When I returned home the installer had butchered the back of my house and installed the thing in about the most obtrusive location possible. He drilled over 17 holes in the side of my house and then proceeded to not pre drill the achoring bolts he did use so that the cedar clapboard siding was split behind every bolt he used. My wife came home while he was installing it and the installer quickly told her he would fill in the hole riddled siding which he then promptly didn't do as he left.
Not happy with either the location or the hack job the installer did I then sought to have it relocated to get it out of my line of sight while sitting on my back porch and have it placed where it should have been. Customer Service at Direct TV? Ouch!! First I was told I would have to file damage reports, get estimates for repairs etc., and basically spend a couple of hours of my life officially asking them to fix the problem...when I told the customer service rep. I shouldn't have to spend my time working on their mistake and that I just wanted it moved I was informed that I would be charged 60 dollars. They claimed they had my wife's signature allowing placement; my wife claims otherwise.
Let's face it Direct TV, just like Comncast or other corporate megacompanies, is a nightmare to deal with when it comes to customer service, they butcher my house and the best they can do is offer to have me pay for it.
