- Report: #1268599
Complaint Review: Direct TV - phoenix Arizona
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Author Confirmed
Why?
Direct TV
p.o. box 78626 phoenix, 85062 Arizona, USA
Web:
Directtv.com
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Direct TV ripped me off for an account that was not in my name phoenix Arizona
On November 10,2015 Direct tv charged my debit card for 292.83 for an account that was not mine. I had let my younger sister use my card a couple times to pay her bill because she did not have one and they were about to shut her off so she needed to pay right away and could not send it through the mail. She cancelled her service at some point and left direct tv to go to time warner cable. When I allowed her to use my card, I made sure she told them that this was only for one time use and could not be used for any other reason. I didnt even realize they had taken the money out of my account until i tried to take money out of the atm and it said i was -81.00, i called and flipped out.
They tried to tell me that they read a credit card disclosure to my sister which stated that if she cancelled service early and there were any left over charges they would charge the account on file. Problem with that is when she used the card she told them it was not to be saved on file. On top of that I believe if they are to read a credit card disclosure of that kind then they need to read it to the card holder themselves and get agreement from that person. I am disputing the charges not only with direct tv but with my card also, which is still not working in my benefit since my debit card company is not anymore helpful than direct tv was. I am so upset about this and I warn anyone, do not allow anyone to use your card to pay anything family or not because in the end you just get screwed over for something that is not your responsibility. I do not believe I should be the one who is being held accountable for the fees that my sister owes regardless if a "disclosure" was read or not.
2 Updates & Rebuttals
terms were not agreed to
#2Author of original report
Thu, November 19, 2015
As much as someone may want to beleive that , it is not true. A company cannot hold a person liable for an account that does not belong to them. Sorry but any way you want to word this or look at this, it is wrong. And as well all their calls are recorded and it was told to them that my card was only to be used on a one time basis period. therefore the credit card disclosure was never read to her in the first place. What i said was is when i called that was their excuse was that they had read a credit card disclosure and that was why what they had done was legal, but after a hefty investigation into their fruadulent behavior it was brought to light that this never happened and they were in the wrong.
Anonymous
Pennsylvania,USA
You authorized it
#3General Comment
Thu, November 19, 2015
If you authorize someone to use your card for charges and they have agreed to terms then you have esentially agreed to the terms as well. Also, your credit card company holds you liable for any charges that you make to your card (or authorize others to make). They may have made an incorrect claim on the phone about the one time charge, but this is a simple lesson learned.
