- Report: #444515
Complaint Review: Directbuy - Spokane Valley Washington
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Author Confirmed
Why?
Directbuy
10102 E Knox, Ste 350 Spokane Valley, 99206 Washington, United States of America
Phone:
509-232-8010
Web:
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Directbuy, Owner Ron Culley I feel directbuy missrepresented what products they have to offer. The cost of product is high end, not really sure what you are buying, length of time to get product is slow, Customer service in the showroom is rude and not helpful at all. Spokane Valley Washington
My husband and I were missrepresented in the sales pitch. The actual process of trying to purchase an item is impossible. I have searched the internet and gone into the showroom and spent about 8 hours looking for some furniture. Then you think you found what you want and the items at Direct Buy are all high priced high end items. This is not for the average middle class person.
I did try to use the customer service staff and how rude. I tried to check out and make sure we could get a certain color. No one could figure out how to order what I wanted and I felt as though I was being pushed to purchase items when The order was not right. One more frustration and I told them to cancel the order right then and there.
I decided to talk to the owner to get my money back. The contract does not allow for membership money to be given back. If a customer is not happy at any other store with what they have purchased they get their money back. I have never purchased a thing from Direct Buy and they still will not give my money back.
I could not sleep at night if I treated my customers like this. Who in the world has 4900.00 to just give away.
I know some people have gotten their membership money back. any help with that would be greatly appreciated.
Juliet Colbert, Washington
U.S.A.
I did try to use the customer service staff and how rude. I tried to check out and make sure we could get a certain color. No one could figure out how to order what I wanted and I felt as though I was being pushed to purchase items when The order was not right. One more frustration and I told them to cancel the order right then and there.
I decided to talk to the owner to get my money back. The contract does not allow for membership money to be given back. If a customer is not happy at any other store with what they have purchased they get their money back. I have never purchased a thing from Direct Buy and they still will not give my money back.
I could not sleep at night if I treated my customers like this. Who in the world has 4900.00 to just give away.
I know some people have gotten their membership money back. any help with that would be greatly appreciated.
Juliet Colbert, Washington
U.S.A.
1 Updates & Rebuttals
Mike
LAKESIDE,California,
U.S.A.
go after the sales person
#2Consumer Suggestion
Mon, April 20, 2009
take the sales person you delt with ( were no doubt lied to ) to small claims court. go online and invite all the tv consumer reporters to the hearing. odds are they will pay up rather than get the negative exposure. also, as a result of the small claims court filing, you may be able to find out the persons home address. you could mention to them you have this info, and it may come back to "haunt them" at any time. its time to deal with these scum bags on a personal level
