- Report: #706152
Complaint Review: directtv - Internet
-
Author Confirmed
Why?
directtv
P.O.Box 6550 80155-6550 Internet, United States of America
Phone:
1-800-531-5000
Web:
www.directtv.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
directtv they promised me rebates for two years,and cancelled them after six months. Internet
On 8/30/2010 We ordered Direct tv's Choice Xtra package for $34.99 a month which usually is $64.99.I was offered the NFL premier package after one month on 10/2/2010 for five months.I asked the operator if I could go back after five months,and still get my original rebates (see bottom of letter).Which would of kept it at $34.99 a month the first year,and $14 less the next year.He said,"yes".I made a note of it,and on 3/2/2011 I cancelled,and when back to my original package.They cancelled my rebates,and said it was becaused I changed packages.I pulled up the terms and conditions of the rebates(see below),and I can only lose the rebates if I cancel direct tv;they cancel it for me or I have lost "good standing" which none has been the case.I have wrote several times,and they keep lowering the bill,but not to where it should be according to the contract.Status Details Confirmation Number
Approved $5 Monthly Bill Credit for 12 Months
Terms and Conditions
(rebate will appear on your first bill)DNFD-4694-6353
Approved $5 Monthly Bill Credit for 12 Months
Terms and Conditions
KMLX-5466-1625
Approved $24 Monthly Bill Credit for 12 Months
$14 Monthly Bill Credit for Months 13 - 24
Terms and Conditions
PWQW-9350-0928
REBATE DETAILS: New DIRECTV customers only; on approved credit. Offer valid for new customer who acquires a DIRECTV System and activates a qualifying programming package within 30 days. Customer must redeem online at www.directv.com/rebate or call 1-877-286-4808 within 90 days of system activation. Upon receipt of rebate, DIRECTV will begin to credit the new customer’s account for duration of promotional period. Allow 6-8 weeks for processing. Provided customer subscribes to the qualifying package for the length of the promotional period (without interruption), customer will continue to receive the applicable bill credits. If customer’s account is disconnected for any reason, credits will automatically discontinue and will not be reinstated. Credits may not be transferred or exchanged. Credits not redeemable for cash; any credit balances that may appear on account will continue month-to-month until credit is exhausted. Customer account must remain active and in “good standing” as determined by DIRECTV in its sole discretion, to receive credit. Not valid for purchase by groups, clubs or organizations. Reproductions of rebate form strictly prohibited. DIRECTV not responsible for late, lost, illegible, mutilated, incomplete, misdirected or postage-due mail. LIMIT ONE PROGRAMMING BILL CREDIT PER DIRECTV ACCOUNT. THIS OFFER MAY NOT BE COMBINED WITH ANY OTHER PROGRAMMING BILL CREDIT OFFERS. ©2010 DIRECTV, Inc. DIRECTV and the Cyclone Design logo are registered trademarks of DIRECTV, Inc.
Approved $5 Monthly Bill Credit for 12 Months
Terms and Conditions
(rebate will appear on your first bill)DNFD-4694-6353
Approved $5 Monthly Bill Credit for 12 Months
Terms and Conditions
KMLX-5466-1625
Approved $24 Monthly Bill Credit for 12 Months
$14 Monthly Bill Credit for Months 13 - 24
Terms and Conditions
PWQW-9350-0928
REBATE DETAILS: New DIRECTV customers only; on approved credit. Offer valid for new customer who acquires a DIRECTV System and activates a qualifying programming package within 30 days. Customer must redeem online at www.directv.com/rebate or call 1-877-286-4808 within 90 days of system activation. Upon receipt of rebate, DIRECTV will begin to credit the new customer’s account for duration of promotional period. Allow 6-8 weeks for processing. Provided customer subscribes to the qualifying package for the length of the promotional period (without interruption), customer will continue to receive the applicable bill credits. If customer’s account is disconnected for any reason, credits will automatically discontinue and will not be reinstated. Credits may not be transferred or exchanged. Credits not redeemable for cash; any credit balances that may appear on account will continue month-to-month until credit is exhausted. Customer account must remain active and in “good standing” as determined by DIRECTV in its sole discretion, to receive credit. Not valid for purchase by groups, clubs or organizations. Reproductions of rebate form strictly prohibited. DIRECTV not responsible for late, lost, illegible, mutilated, incomplete, misdirected or postage-due mail. LIMIT ONE PROGRAMMING BILL CREDIT PER DIRECTV ACCOUNT. THIS OFFER MAY NOT BE COMBINED WITH ANY OTHER PROGRAMMING BILL CREDIT OFFERS. ©2010 DIRECTV, Inc. DIRECTV and the Cyclone Design logo are registered trademarks of DIRECTV, Inc.
