James
guthrie,#2General Comment
Tue, March 15, 2011
As an installer the biggest complaint I have . Is that hardly no one READS the CONTRACT. I don't know why this is. The other is thing is everyone expects something for nothing.
Directv installer is only required to give a 90 day install warranty. Dish dealers are required to give a 6 month install warranty . I give a one year warranty on my installs and put it in writting. I once had a customer tell me he didn't give a rats a*s if he got a warranty.
Dont get me wrong that some of you were lied too. But why is it you can fill out an online complaint. But you can't research online and call around. Not that you can still get taken advantage of. Plus read the contract and if you didnt understand it. Then I wouldn't have signed it. I dont make my customer sign until I'm done with a job and they're happy.
I'm not one who believes the customer is always right. The customer is right when they are , the dealer is right when they are and the manufacturer is right when they are. That as a tech even when I believe the customer is wrong. That I make every effort to address their concerns.
But when the customer only concern themselves . With getting the equipment for free and not wanting to read the contract . Then who's fault is that.
I read an article a while back. Where Time warner cable was going to offer their customers and bundled service for a 189.00 a month . The customer would get 24 hr on call service tech and a personal customer service rep. If you want the truth the cable industry as a whole is a mess. I don't see it getting better any time soon.
The service plan I find out from a customer recently. That Directv now charges 5.99 a month for their service plan. According to Directv then a service call is 40.00 . But another customer told me he was quoted 54.00 for a service call. Funny I don't charge a monthly fee and only charge 60.00 for a service call.
Decmeber 2010 Directv was sued by 50 State Attorney generals Offices and had to pay a fine of over 13 million. But i dont know who that is going to help you out. Unless you call your State Attorney Generals Office.