- Report: #376839
Complaint Review: DirecTV - Wake Forest North Carolina
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DirecTV
www.directv.com Wake Forest, 27587 North Carolina, U.S.A.
Phone:
888-237-8327
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DirecTV - Direct TV Fraudulet Debit Card Charge For Unauthorized Payment Charged to My Bank Account Wake Forest North Carolina
DirecTV submitted a $646.12 charge to my bank account without authorization to collect on my daughter's account because I had made a payment on her account to help her out several months prior.
I did not sign a contract with DirecTV, nor was my banking information given to them to use on the account when it was started a year ago. I had used my debit card to make a payment for my daughter when she got behind and was not aware by doing this, they would keep my information on file and use it for this type of action.
I called and talked with 9 different people and got 9 different answers from we will refund you your money to we can't do anything to help you because we had a new policy to be put in place 4 months prior that anyone who uses the debit card to make a payment on an account is giving permission for DirecTV to use thi card information for collecting past due bills.
My last conversation talking with someone in the Office of the President, I was told they would refund $203.50 for the return of the cable box but that was all I would get and that would be processed immediately. One week later I am still waiting for my $203.50
This action by DirecTV has caused me to not be able to pay my rent, therefore, eviction notice can be served on me at any time. My husband has been out of work for 4 months due to serious health condition and may never be able to go back to work so this action by DirecTV has put severe hardship on us financially.
Our bank was contacted immediately regarding this fraudulet activity and tried to help by faxing over the bank information to DirecTV showing the debit transaction on our account not my daughter's. Now the bank is telling us their is nothing they can do because of the DirecTV policy. We are not finished with the bank yet either!
DirecTV should not be allowed to just take money out of people's bank account, especially when there are not contracts signed and authorization was not given. This type of activity by big companies like DirecTV need to stop!!!
Vicky
Wake Forest, North Carolina
U.S.A.
I did not sign a contract with DirecTV, nor was my banking information given to them to use on the account when it was started a year ago. I had used my debit card to make a payment for my daughter when she got behind and was not aware by doing this, they would keep my information on file and use it for this type of action.
I called and talked with 9 different people and got 9 different answers from we will refund you your money to we can't do anything to help you because we had a new policy to be put in place 4 months prior that anyone who uses the debit card to make a payment on an account is giving permission for DirecTV to use thi card information for collecting past due bills.
My last conversation talking with someone in the Office of the President, I was told they would refund $203.50 for the return of the cable box but that was all I would get and that would be processed immediately. One week later I am still waiting for my $203.50
This action by DirecTV has caused me to not be able to pay my rent, therefore, eviction notice can be served on me at any time. My husband has been out of work for 4 months due to serious health condition and may never be able to go back to work so this action by DirecTV has put severe hardship on us financially.
Our bank was contacted immediately regarding this fraudulet activity and tried to help by faxing over the bank information to DirecTV showing the debit transaction on our account not my daughter's. Now the bank is telling us their is nothing they can do because of the DirecTV policy. We are not finished with the bank yet either!
DirecTV should not be allowed to just take money out of people's bank account, especially when there are not contracts signed and authorization was not given. This type of activity by big companies like DirecTV need to stop!!!
Vicky
Wake Forest, North Carolina
U.S.A.
4 Updates & Rebuttals
Lil J
Lavalette,West Virginia,
U.S.A.
You were NOT ripped off
#2Consumer Comment
Mon, October 27, 2008
Anytime you make a payment with Directv that credit card is held on file and they have the right to collect their money when it's owed to them. That is how they are protected from dead-beats who won't pay their bill or try to steal their merchandise by returning it.
Pman
Boise,Idaho,
U.S.A.
they don't ask
#3Consumer Comment
Fri, October 10, 2008
Here is my rebuttal to a rebuttal. If you make a payment with someone else card. dtv will automaticly,save it on file. I you said I am making a payment for my daughter,and I am using my card,the agent should have made notes on the account. So here what you need to do e-mail the office of the president,and ask to see all notes on the account.
Le.amo555
Sville,South Carolina,
U.S.A.
Not a ripoff, just your daughter's fault
#4UPDATE Employee
Fri, October 03, 2008
If your daughter paid w/ your card and she consented to placing it on file, then that's why that happened. We don't retain the info. We ask for a card on file if their service is completely cutoff and are reinstating and when they are first coming to directv. If you live at the same address as your daughter and/or she used your card to pay the bill w/in 90 days of you filing your complaint, that's why your not entitled to a refund. But it's not a ripoff. In section 5E of your daughters cust agreement, it says if she has services, she has to place a card on file. If she goes delinquent, we draft that card to help prevent it from going to collections.
S.n.
Bucyrus,Kansas,
U.S.A.
This Sounds Like Fraud and Theft to Me.
#5Consumer Suggestion
Mon, September 29, 2008
Did you tell your bank it was not authorized and you wished to get your money back? If not, I suggested you read on this site how to get your money back into your bank account. This may not help you right away but I would also contact the Attorney General in your state and the state where DirecTV's corporate office is located. Good luck.
