- Report: #133432
Complaint Review: Direcway - Florida
-
Author Confirmed
Why?
Direcway
direcway.com Florida, U.S.A.
Phone:
866-819-0165
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Direcway Bad service, bad tecs, I seen juno faster then this! Nationwide Florida
Ok!!! I have seen some companies that are hard to deal with but this one takes the cake in a big way.
I moved somewhere out next to BFE. and therefor not alot of options are available.
The story goes like this: I Called up the sales and of course I asked tons of questions.. like whats my up and down speeds. They told me that I should get downloads at speeds of 500k/s and in some cases up to 700k. and uploads from 50-70K. I said Cool. I was on the phone with several sales reps and none of the said anything about this.
http://www.mydirecway.com/mydw/common/2way/fap.jsp
Funny they cut your bandwith down if you download or travel the net too much. (most free dial up services do this)
In anycase I bought the "DISH" and all was dandy at first. I was spiking at around 2.1 megs a sec then it would goto 640 or so K a sec. Not bad I said.. Then it got bad. about a week and a half after it was setup. My speeds dropped to 2.4 K a sec. Now my speed on upload were still 56-110K. so it was not a signal problem. For 3 weeks now I have spent (no joke) 7-11 hours on the phone between the people in asia (who only read from a book) then I found a direct number to florida and spent the other half of my life on line (not online (phone)) They kept having me do speed test here.
http://satspeedtest.direcpc.com/cgi/launch.cgi?variable=
and I registered around 684k download speeds
A mental note here that is a speed test done on direcway.com so you are doing a speed test on there network.
I told them this and I think it stummped them
That test is invalid. The tec(s) asked why do you say that. I said....
for 1 that is a un-compresed text files and it is on your network. I am trying to browse outside your network (the actual internet)
I ran tests on these site which when I first setup the dish was getting my speeds they all told me the same thing. I was the tortus. after several hours on the phone and several days at that. what they said they offered.
Broadband speeds up to 500k I am getting 2.4 K they then said that they do not guarentee speeds beyond there servers and made it out like 2.4k speed was the max i will be getting for now on.
I somewhat stummped there tec when I told them I was a netword admin and computer tec and that I also have webserver and such.
They limit the bandwith to user and try to pawn it off by saying that we do not guarantee speed of up to 500k. they never said I would be lower then a 28.8 modem.
All in all they really are rip offs. They try to run you around and around to hope to get you to give up. More lare
Cottonwood, Alabama
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
I moved somewhere out next to BFE. and therefor not alot of options are available.
The story goes like this: I Called up the sales and of course I asked tons of questions.. like whats my up and down speeds. They told me that I should get downloads at speeds of 500k/s and in some cases up to 700k. and uploads from 50-70K. I said Cool. I was on the phone with several sales reps and none of the said anything about this.
http://www.mydirecway.com/mydw/common/2way/fap.jsp
Funny they cut your bandwith down if you download or travel the net too much. (most free dial up services do this)
In anycase I bought the "DISH" and all was dandy at first. I was spiking at around 2.1 megs a sec then it would goto 640 or so K a sec. Not bad I said.. Then it got bad. about a week and a half after it was setup. My speeds dropped to 2.4 K a sec. Now my speed on upload were still 56-110K. so it was not a signal problem. For 3 weeks now I have spent (no joke) 7-11 hours on the phone between the people in asia (who only read from a book) then I found a direct number to florida and spent the other half of my life on line (not online (phone)) They kept having me do speed test here.
http://satspeedtest.direcpc.com/cgi/launch.cgi?variable=
and I registered around 684k download speeds
A mental note here that is a speed test done on direcway.com so you are doing a speed test on there network.
I told them this and I think it stummped them
That test is invalid. The tec(s) asked why do you say that. I said....
for 1 that is a un-compresed text files and it is on your network. I am trying to browse outside your network (the actual internet)
I ran tests on these site which when I first setup the dish was getting my speeds they all told me the same thing. I was the tortus. after several hours on the phone and several days at that. what they said they offered.
Broadband speeds up to 500k I am getting 2.4 K they then said that they do not guarentee speeds beyond there servers and made it out like 2.4k speed was the max i will be getting for now on.
I somewhat stummped there tec when I told them I was a netword admin and computer tec and that I also have webserver and such.
They limit the bandwith to user and try to pawn it off by saying that we do not guarantee speed of up to 500k. they never said I would be lower then a 28.8 modem.
All in all they really are rip offs. They try to run you around and around to hope to get you to give up. More lare
Cottonwood, Alabama
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
