- Report: #169879
Complaint Review: DirecWay - Germantown Maryland
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Author Confirmed
Why?
DirecWay
11717 Exploration Lane Germantown, 20876 Maryland, U.S.A.
Phone:
301-428-5500
Web:
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DirecWay - Hughes Network Systems False Advertising Bait and Switch RIPOFF Germantown Maryland
As of 30 December 2005, DirecWay advertises to its users that they can upgrade from Home (to Professional for $69.99/mo.
When you call DirecWay, they tell you that the upgrade is only for users of DirecWay 7000. Other users must pay $89.99/mo.
Nowhere in any of their advertisements does it list such a requirement nor do any ads mention that other restrictions apply.
This is a blatent case of false advertising and/or bait and switch.
I have made copies of their web pages, both source and output, to prove that such advertisements were being made.
Thomas
Kettle Falls, Washington
U.S.A.
When you call DirecWay, they tell you that the upgrade is only for users of DirecWay 7000. Other users must pay $89.99/mo.
Nowhere in any of their advertisements does it list such a requirement nor do any ads mention that other restrictions apply.
This is a blatent case of false advertising and/or bait and switch.
I have made copies of their web pages, both source and output, to prove that such advertisements were being made.
Thomas
Kettle Falls, Washington
U.S.A.
4 Updates & Rebuttals
Thomas
Kettle Falls,Washington,
U.S.A.
DirecWay reponse
#2Consumer Comment
Wed, January 25, 2006
Responding to a complaint from the BBB, they have changed their website to reflect that the $69.99/mo proce for Professional applies only to those who have DW7000.
Thomas
Kettle Falls,Washington,
U.S.A.
DirecWay reponse
#3Consumer Comment
Wed, January 25, 2006
Responding to a complaint from the BBB, they have changed their website to reflect that the $69.99/mo proce for Professional applies only to those who have DW7000.
Thomas
Kettle Falls,Washington,
U.S.A.
DirecWay reponse
#4Consumer Comment
Wed, January 25, 2006
Responding to a complaint from the BBB, they have changed their website to reflect that the $69.99/mo proce for Professional applies only to those who have DW7000.
Thomas
Kettle Falls,Washington,
U.S.A.
DirecWay reponse
#5Consumer Comment
Wed, January 25, 2006
Responding to a complaint from the BBB, they have changed their website to reflect that the $69.99/mo proce for Professional applies only to those who have DW7000.
