Dirty Dogz
Hampton,#2REBUTTAL Owner of company
Sun, December 16, 2007
We made every effort to solve this issue. We asked the owner to send us the vet reports as well as receipts and all she sent us were the bills. They pronged collar in question took 2 people to get off the dog. It was not properly fitted to the animal and used by the owner improperly. The dog attacked another dog while coming in our door while the owner stood there and screamed hysterically. The dog bit her boyfriend. Any injury happened while she was yanking on her dog and trying to choke it. When we took the collar off the dog, there were several marks on the dogs neck. But no wounds. When the dog had it's bath there were no scabs or other wounds on the dog. We fitted the dog with a new normal collar for free and showed the owner how to use it. We recommended that she add links to the collar and not use it like it was again. We never told the owner to use baby oil, that would be insane. We used Tea tree oil a common skin treatment and an ointment. We told the owner to watch the marks keep them clean and dry and NOT to put the pronged collar back on. We also told her that just for safety sake you should always take your pet to the vet if a mark on the skin gets worse or does not heal with in 24 to 48 hours. They did not notify us that their dogs had a cough for several days. Again I asked for vet report. When we finally recieved a full vet report and not from the owner. We found out that one of her dogs had been sick less then 3 months before coming in for boarding. Relapse is very common in many types of cough in canines. Stress is a wonderful thing and can cause all kinds of things to happen to a dog. It is common practice to have a vet check out all the dogs in a facility and to revaccinate just in case. Our vet came in and checked every thing out. There was no one sick here. We use Bleach to clean and disinfect. This way we know that everyone is safe. Her dogs were not in contact with other pets. They were kept in a 8 by 8 pen by themselves with out other dogs. We took percautions because one was aggressive and the other blind. the dogs were taken out to run and play 3 times a day. I have spoken to the vet that saw the dog for the wounds and have the vet report. I also have the report for the illness. The owner never took her dogs in for the cough she called in the script for 1 dog only. It is normal to ask for vet reports to be sure that what an owner is claiming is true. If a incident was to happen at Dirty Dogz we would take full responsibility for the incident. All animals are vaccinated before they come into Dirty Dogz. We check records and call vets to be sure. We have a rescue who keeps dogs in our facility. All of their animals have to be up on all shots and parasite control before walking through the door. They offer health certificates with their adoptions. Yes we had a wolf hybrid in rescue for a while. She was fully vaccinated and kept separate from all the other animals in a locked pen or in a crate in a locked room for safety. We have someone in our facility 24 hours a day, the pets are never left alone. We give tours all the time. Unless we have a biting dog or one that is dangerous in the back we have clients who walk through. We have never gone by any other name other then Dirty Dogz. While we did take over for Doggy Dayz Academy and Inn when they went out of business we have never been in business with them. The owner was sent a letter by our lawyer. She admitted to me that she wanted all of her money back and would stop harassing us if we gave it to her. She stated that was all she cared about. In Virginia she has the right to sue us for the vet bills and she has not. She has not taken any steps against Dirty Dogz other then to bad mouth us and harass us. We are not in the business of hurting animals that would take us out of business.