- Report: #502404
Complaint Review: Discount Book Sale - Internet Internet
-
Author Not Confirmed
Why?
Discount Book Sale
Discountbooksale.com Internet, Internet, United States of America
Phone:
866-707-58
Web:
N/A
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Business Rating:
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Discount Book Sale DBS, discountbooksale.com, bestbrandvalue.com, 8667075858, DBA, SmartSavingsCenter, LLC fraudulent sign-up for 'book membership'-- SCAM! Internet
In June 2009, I ordered one book from discountbooksale.com. For the past four months, I have been charged 19.95 at the end of the month--sometimes on the 31st and sometimes on the 25th for a 'book membership' that I apparently signed up for when I purchased my book. However, there is nothing on more order confirmation stating that my debit card was to be charged monthly for a book membership...there was no information even regarding a book membership. On the website, there is nothing that even states a 'book membership'.
When I noticed the charges and called to complain- demanding my money back, the customer service rep. told me there was a free 'introductory trial period'. Yet, I was first charged 19.95 FOUR days after I placed my order, which was at the end of the month!
They told me they sent me two emails, which I don't have a record of. I received nothing in the mail from them, and there is no record on my account online of me even belonging to a membership club! The customer service rep. told me the best she could do is credit me two out of the four months I was charged. When I asked to speak with the returns department, she informed me that there is NO phone number for them....I wonder why....and they would be contacting me in 3/4 days via EMAIL!
Clearly, they are extremely deceptive and I have read other accounts online of previous customers claiming fraudulent charges and bogus special bundle deals...buyer beware!
When I noticed the charges and called to complain- demanding my money back, the customer service rep. told me there was a free 'introductory trial period'. Yet, I was first charged 19.95 FOUR days after I placed my order, which was at the end of the month!
They told me they sent me two emails, which I don't have a record of. I received nothing in the mail from them, and there is no record on my account online of me even belonging to a membership club! The customer service rep. told me the best she could do is credit me two out of the four months I was charged. When I asked to speak with the returns department, she informed me that there is NO phone number for them....I wonder why....and they would be contacting me in 3/4 days via EMAIL!
Clearly, they are extremely deceptive and I have read other accounts online of previous customers claiming fraudulent charges and bogus special bundle deals...buyer beware!
