- Report: #636723
Complaint Review: Discount Vacuum and Appliance Waco Texas - Internet
Reported By:
Barbara C. -
paige, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Discount Vacuum and Appliance Waco Texas
3421 Bosque Blvd. 76710 Internet, United States of America
Phone:
254-756-1738
Web:
www.vacuumcleanerdiscounter.com
Categories:
Business Rating:
(0)
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Discount Vacuum and Appliance Waco, Texas ripped off Internet
I purchased my appliances for a new home from Mark(owner) of discount vaccum in late June of 2010. Told him I would be ready for them in early August. Picked up appliances was extremely careful with them and unloaded frigidaire refrigirator and plugged it in only to find it did not work at all. I waited the full 24 hours and still nothing was even remotely cool. I called 800 frigidaire number as well as Mark. He said it was in warranty phase and I had to go thru the company not him. I got numbers of places in my area that would service unit and they came out the following week on their 1st available time. THey said the compressor was frozen and they had never had this happen before. All the units they had seen at least worked for a little while. They said the unit was most likely severley flawed and while they could replace the compressor it would likely give more problems. They suggested contacting the seller and asking for a replacement since the unit never worked at all. Mark again wanted to push me off on the warranty phase. When asked about a replacement he said he could not do that and even if he could he would never replace a unit. THe repair place ordered a compressor and was told by frigidaire it would be up to 10 days.
I called on the 10th day and it was not in. I asked them to ck and they did so and frigidaire now told them there were 176 on backorder and they had no ETA and a possible wait of up to 6 months. I call Mark back said it was unacceptable. He again says to get on the frigdaire people about it. I got angrier and contacted BBB in my area and they said it was a case they could defintley mediate for. I mentioned I had researched compressors on frigidaire units and found many, many complaints on continued compressor failures. I also ck'd three other major brands and only found icemaker and water filter problems. I told Mark of these things as well as the contact made with BBB. He said I should do what makes me feel better and that I could find those type of complaints on any brand. I mentioned I had already ck'd other brands and found only minor issues. He commences to tell me of a car that he bought in 1977 that had an alternator replaced three times in two weeks time before one worked and it was a brand new car. As if he was going to convince me to put up with this issue and just wait it out. I asked if he drove that car off the lot and he said yes. I said well my refrigirator NEVER worked to begin with. I have filed my complaint with BBB and will ck into small claims court and have researched implied warranty on wikipedia which talks of fair trade and laws concerning sellers responsibility. I have had to go and buy a new refrigirator and move this one to the garage until this matter can be handled and my money refunded. I have been without a fridge for 3 weeks and I have no intention of waiting up to 6 more months.
Buyer be ware and be sure and ask for the store policy when you buy a product. Big Box stores usually have a 30 day policy where they will replace it if it does not work or breaks within that time. One thing is for sure Discount Vacuum will NOT stand behind a product they sell. THey have no concern or responsbility to the consumer as far as they are concerned. Very unfair business practices.
1 Updates & Rebuttals
Discount Vacuum and Appliance
Waco,Texas,
United States of America
Frigidaire Service Issue
#2REBUTTAL Owner of company
Tue, September 07, 2010
In regards to the complaint about the Refrigerator purchased from us there are several items that are not accurate and don't follow any procedure that we have had any experience with. While it is true that there is a small percentage of all new appliances that have some type of initial failure this instance would be the best possible scenario for a successful compressor replacement. A compressor that is stuck from the beginning would not have the opportunity to contaminate a sealed system as opposed to a compressor that circulates Freon for a period of time and then fails. Since we started selling appliances in 1976 we have encountered every type of situation involving an appliance that needed service during the warranty period. All manufactures have a procedure in place for replacing items that cannot be repaired in a timely manner. Frigidaire in particular is the most liberal company when it comes to when they will replace an appliance for the consumer. If Frigidaire had been contacted at any point and informed that the part was not available there would have been a case number issued to track the claim with and either a part would be located or the item would be promptly replaced. We have not been provided the servicers information or the case number if there is one from Frigidaire we did however contact our representative and verified that the compressors are available. This could be a case of a servicer who for some reason does not want to or is unable to complete the repair in which case Frigidaire would dispatch another service company. This could also be a case where the consumer has made demands that the manufacturer will not meet. There is a process that must be fulfilled before an item can be considered for replacement the first of which would be parts unavailable. If the part is available and it appears that it is then the item must be repaired. If after repair the appliance still fails to function properly the technical service line must be contacted and they at that time determine if the item should be replaced. There is no way to short cut this process and making demands will not have any effect. This appliance is outside of our service area so we are not able to make the repairs. We remain willing and available to assist within the procedures and policy of the manufacturer including assisting in the replacement of the refrigerator if that is the determination of Frigidaire. We will not entertain any demands for replacement outside of those guidelines as they are in place to assist the customer and the dealer in resolving problems quickly and fairly in every case. Thank You Dwight Krzywonski
