- Report: #425949
Complaint Review: DiscountBookSale - SmartSavingsCenter - HotMovieSale - Boca Raton Florida
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Author Confirmed
Why?
DiscountBookSale - SmartSavingsCenter - HotMovieSale
999 W. Yamato Road, Ste. 100 Boca Raton, 33431 Florida, U.S.A.
Phone:
866-707-5858
Web:
N/A
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DiscountBookSale - SmartSavingsCenter - HotMovieSale Unauthorized Charges, Deceptive Sales Boca Raton Florida
I purchased a book from discountbooksale.com for $7.96 on 2/08/09 and received an e-mail receipt for $7.96.
I then discovered that my American Express card was charged three times ($1.00, $7.96, and $29.95) on three different days (2/08, 2/09, and 2/15, respectively). I called them on 2/17 (866-707-5858 / 866-566-8437 / 800-511-3538) and asked to reverse the unauthorized charges. I was told that the charges were for a membership and processing fee. This is despite the fact that I specifically declined the membership while purchasing the book. They refused to refund the charges saying that I should have called earlier.
I have filed a dispute through American Express.
Intj
Glendale, Arizona
U.S.A.
I then discovered that my American Express card was charged three times ($1.00, $7.96, and $29.95) on three different days (2/08, 2/09, and 2/15, respectively). I called them on 2/17 (866-707-5858 / 866-566-8437 / 800-511-3538) and asked to reverse the unauthorized charges. I was told that the charges were for a membership and processing fee. This is despite the fact that I specifically declined the membership while purchasing the book. They refused to refund the charges saying that I should have called earlier.
I have filed a dispute through American Express.
Intj
Glendale, Arizona
U.S.A.
1 Updates & Rebuttals
PBC Consumer Affairs
West Palm Beach,Florida,
U.S.A.
You may be able to file a complaint with Palm Beach County's Division of Consumer Affairs.
#2Consumer Suggestion
Mon, February 23, 2009
You may be able to file a complaint with Palm Beach County's Division of Consumer Affairs. Palm Beach County Division of Consumer Affairs 50 South Military Trail Suite #201 West Palm Beach, FL 33415 561-712-6600 (Direct - Ask for Investigator Daniel Dodson) 561-712-6610 (Fax) www.pbcgov.com/consumer
