- Report: #1473387
Complaint Review: discountedwheelwarehouse.com - Fullerton CA
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discountedwheelwarehouse.com
1301 Burton St Fullerton, 92831 CA, United States
Phone:
800-901-6003
Web:
discountedwheelwarehouse.com
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discountedwheelwarehouse.com refused exchange Fullerton CA
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Bought 4 custom rims (made in China). Three had an acceptable number of flaws. But one had 14 flaws (bubbles, scratches, even an embedded fiber), so I contacted them to arrange an exchange. They asked me to take photographs and email them. I did that. Rang them 8x and emailed twice over 2 weeks to get their decision. They kept putting my calls on hold over 10 min, and hanging up on me, forcing me to give up. On 9th call I was finally told they rejected my request.
Contacted the manufacturer (Verde), who agreed to exchange. After sending the rim, they kept saying I have to wait for the replacement. After 6 months of this, I sued them. Currently awaiting outcome.
