- Report: #1180989
Complaint Review: Dish Internet - Nationwide
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Author Confirmed
Why?
Dish Internet
Nationwide, USA
Phone:
1-888-731-8018
Web:
www.mydish.com
Categories:
Business Rating:
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Dish Internet Dishnet Slow Fraud Runaround Incompetent Sluggish Non-Responsive Frustrating Expensive Limited Englewood Nationwide
After having the most expensive internet package that Dish provides for a time I started noticing that the bandwidth speed and responsivness were starting to become very slow and sluggish. After a while longer I noticed that the speeds became even more absurdly slow.
I then visted the corresponding Dish internet page to try to rectify the problem and found a list of solutions. These included such actions as "Check to make sure you haven't exceeded your data allowance" and "Check weather conditions and wait until weather clears" as well as "Unplug modem/router for a full 10 seconds" and "Empty temporary internet files". One other solution suggested was to check bandwidth speed by visiting a specific website.
After trying all the other solutions several times (including looking outside) I went to the speed test site, registered and started doing a bit of testing. Turns out that my speed which I checked over a two week period several times a day averaged out to under 1 Mbps or less than 10% of advertised bandwith speed of 10Mbps.
I then wrote them a very nasty email threatening to leave and start telling everyone I knew or who would listen that they were a bogus service. Lo and behold for the next two days my speed was faster than should have been possible at said speed limit. But sadly that too petered out and it went back to being even slower than before.
I kept testing the speed and all the while the site they suggested logged every result and built up an even slower speed average than before. Now mind you it also included the insanely fast few days as well.
So..... I went back to the page concerning slow internet and wrote an even nastier note to them promising to report them to my states Attorney General's Office (Missouri) and my Senator (Clare McCaskill) both of which have started ISP fraud investigations as it pertains to actual speeds as opposed to real world consumer speeds.
I then clicked on the box to chat with broadband tech support in an attempt to fix the problem. I was hesitant to speak with anyone after the fiasco's I had experienced with speaking to many different customer service and tech support employees in the past about the television aspect of service when I first signed up for both packages. I had gotten a completely different answer every time I spoke with someone.
The chat box for bandwith tech support finally filled out and after waiting 10 minutes to speak with somebody I was conncted with a woman who wanted to know how she could help me. I simply put "Slooooow internet." After a 30 second pause she informed me that she couldn't help me as braodband tech support doesn't have chat and that I should call a number and ask to be transferred to broadband. It was too late to speak with someone. Worst fears realized.
So here I sit filling this out under contract to pay $70 a month for a download speed that is only 7% of what it should be having just now tested again very late at night when demand should be at the lowest.
