- Report: #628100
Complaint Review: Dish Network - Echostar Communications - Internet
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Author Confirmed
Why?
Dish Network - Echostar Communications
Internet, United States of America
Phone:
800 333 3474
Web:
www.dishnetwork.com
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Dish Network - Echostar Communications Ordered a dvr receiver got non dvr, Internet
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I ordered new dish network service online. I checked that I needed 2 tvs, one with HD and both with DVR service.
I know nothing about satellites and had professional installation.
After the installers left I watched tv and noticed my dvr button did nothing.
I chatted online with dish network and they said I didn't have dvr.
I told them it was a mistake and I signed up for dvr but they said too late, we need 215 dollars from you.
I signed a two year contract and they won't upgrade me to the correct receiver nor will they let me out of the contract and they screwed me over.
I have had comcast dvr for years and now I have no dvr capability for 2 years.
I am contacting the Attorney General of Florida.
I know nothing about satellites and had professional installation.
After the installers left I watched tv and noticed my dvr button did nothing.
I chatted online with dish network and they said I didn't have dvr.
I told them it was a mistake and I signed up for dvr but they said too late, we need 215 dollars from you.
I signed a two year contract and they won't upgrade me to the correct receiver nor will they let me out of the contract and they screwed me over.
I have had comcast dvr for years and now I have no dvr capability for 2 years.
I am contacting the Attorney General of Florida.
1 Updates & Rebuttals
DanB@Dish Network
Englewood,Colorado,
USA
Hello! My name is Dan Busa with DISH Network's customer service
#2UPDATE Employee
Sat, January 08, 2011
Hello! My name is Dan Busa with DISH Network's customer service department. I would like to apologize for any inconvenience you've experiencedregarding this.I understand this occurred several months ago however, I would like an opportunity to correct this for you. If this hasn't been resolved, please e-mail me at: [email protected]
