Complaint Review: Dish Network - Englewood Colorado

Thank you to Becki for contacting me. I spent the last couple of days emailing Becki hoping that she would be able to help me. My opinion of Dish Network is sooooo low that I figure there is no way she could disappoint. Although her emails were very polite and professional, she did not help at all. 

She proceeded to attest that the notes are no where to be found. A technology company that keeps computer based data for less than 2 years? yea right Becki. But even a month or two later they were saying there were no notes. 

She did however confirm that Dish Network deactivated my receiver. She stated she could not find a reason that it was deactivated. She did state that there was no sign that a replacement was sent. She confirmed that I cancelled the account 2 months after the receiver was deactivated. The receiver was not inoperable, Dish Network sent a signal to it that made it not work. It would turn on and there would be a blue screen that said call customer service and the phone number. They could have simply REACTIVATED it!!! The other 2 receivers worked fine. 

Now to make this point clearer. This receiver was in my "TV room or family room". We watched it all the time. I had to remove another receiver from a bedroom to put it in the TV room. I was constantly asked several times EVERY day when will you put the receiver back in my bedroom Daddy. So for Dish Network to say I never called about the receiver, that's just an outright lie.

So again I warn present and future customers, BEWARE. They will go as far as to say, you never called, you never reported anything and we have no record of it, and on top of that, without a conscience, charge you up the ying yang. Look at what they did to me? Shut off my main receiver. Continue to charge me the lease fee ($5) for the deactivated receiver, charge me a monthly fee ($112.50) after I cancelled the service, charge me to return the equipment ($45?), charge me a cancellation fee ($162.50), then send me to collections. This is after charging me over $100 to install the service during their $0 installation promotion.

Hello Ken,

I appreciate the comment. Tell me if your contract allows Dish Network to alter the service without notification or agreement or some kind of compensation for the change. I don't know about you, but I paid a fee to have the service installed in my home for 4 TV sets. I paid an activation fee that included 4 TV sets. I paid monthly fees that included a fee for every set box.

Now, Dish Network deactivated one of my boxes. No notification. No explanation. No refund of my activation fee. No refund of my installation fee. Nothing. All they said was that we are shipping an empty box to you and the set has to be returned within 30 days or else we will charge you the full price for the receiver. 

After I returned the box within the 30 days and inquired where was the replacement? I was told that I can pay more money to get the box returned. And they never shipped a replacement. I don't know where you live, but around here that's known as a breech of contract. I wouldn't be surprised if that really is covered in the contract. 

Whether I read all the details or not. I am sticking by the simple principle that if you paid for it, you are entitled to it or a refund. I remember the sign-on offer only included installation on 3 TV sets so I was charged an extra fee I believe it was $125 to have the 4th TV. If I didn't have the 4th TV I would never have even considered Dish Network.

So for Dish Network to cancel my 4th TV set service, that I paid to have installed and operational, and disregard my requests for a reason why, that is why I am complaining. You may have a different view or you may want to reread your contract and really see if they have to provide you with the service that you actually paid for.

I will assume you have service on more than one TV set at your home. What if all but one of your receivers is deactivated? And Dish Network tells you to return the receivers. And after you return them, a month goes by and you do not receive any replacements. You continue to call and ask why did you turn off the receiver, where are my replacements and no one gives you any answers. What would you do?  

Hey there Sananman. My name is Becki, and I am with DISH Network. I am sorry to hear about the experience that you had with us. No upgrade at any time is $800, so I am sorry for the misinformation there. When you cancel the account, unless the canelation charge is paid up front, the charge is removed from the credit or debit card that was used to roginally qualify the account. I would be happy to help you with your concerns. Please send me an email at [email protected], and I can help you!!  

Becki Barned
DISH Network
Customer Service

your contract with Dish Network provides a specific time agreement and provides for early cancellation penalties taken from whatever account they have on file for you.

When you signed the contract you, hopefully read, you agreed to all this.

"Dish Network proceeded to TAKE a cancellation fee from my checking account. I disputed the fee before they took it, after they took and with the bank. After the bank allowed it to be taken out without my permission, I closed my bank account...."

You also gave this permission in your contract.

"I waited a few more weeks then called and cancelled my service..."

Looks like you should have read that contract BEFORE cancelling.

If you read Ripoff Report, you'll find many also hate DirecTV and particularly cable.

Who will be your new provider? Let us know later how that works out for you.

BTW, I have never worked for Dish Network or any other provider.
I do have their service as a charter subscriber and am pretty much satisfied with the service.
I have read my contract and I do know when it's up if I need to discontinue service, not too likely.