- Report: #449341
Complaint Review: Dish Network - Englewood, Colorado
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Dish Network
9601 South Meridian Boulevard Englewood,, 80112 Colorado, U.S.A.
Phone:
303-723-1000
Web:
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Dish Network Unfair charges after we were told that we did not owe anything else Englewood, Colorado
We cancelled our dish network service in February to switch to DirecTV. Once we called to cancel they conviced us to keep our dish at no charge until we decided that we wanted to stay with DirecTV. We had an outstanding bill that we worked out with Dish and we immediately paid the amount that we were asked to pay. Once we cancelled I specifically asked if I owed anthing else. I was told that we owed nothing and our service was cancelled. We have now been getting phone calls from Dish saying that we have unpaid charges that we have to pay. This is not what we understood from our last phone call. We were lied to. I will now not ever consider going back to Dish and will make sure everyone I know does not get Dish Network. I have not had one good customer service experience with them. All that I have asked is they remove the charges as they have said they would.
Joe
Sacramento, California
U.S.A.
Joe
Sacramento, California
U.S.A.
2 Updates & Rebuttals
Ashley
Springfield,Missouri,
U.S.A.
Key to your situation
#2Consumer Suggestion
Fri, May 08, 2009
"Once we called to cancel they conviced us to keep our dish at no charge until we decided that we wanted to stay with DirecTV." That right there is why you are being charged. You kept their equipment. They agreed to let you keep it until you decided to stay with direct TV. Did you send dish network back their equipment after you decided to stay with directTV? If not then they are charging you for keeping their property
Joe
Sacramento,California,
U.S.A.
Dish refuses to listen
#3Author of original report
Fri, May 08, 2009
After spending a half an hour on the phone with them they still refuse to listen to us that they misled us over the past four months. They refuse to remove our charges. This is ridiculous. We will now report them to the BBB.
