- Report: #712695
Complaint Review: dish network - Internet Internet
Reported By:
Robert -
La Crescent, Minnesota, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
dish network
Internet, Internet, United States of America
Phone:
Web:
www.dishnetwork.com
Categories:
Business Rating:
(0)
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I am writing because I feel that something has to be said. I am sick of dealing with service reps. from different countries that I can not understand and they can not help me. My problem is very simple.
I have been a dish network member for alittle over two years. I just renewed in Dec. Now in Feb. I am tring to end my contract. Here are the reasons that no one at dish cares about: 1. A new member pays half of what I pay for service. 2. Dish decided to raise my rates multiple times including a raise in Feb. 3. I am paying 71 dollars a month for 2 recievers for the "Top 120" package. That is insane for TV with 10 decent channels(my opinion).
Now the main reason why I am taking the time to write this is, the early 210 dollar termination fee. I have too remove their equiptment. Package it. Mail it. Pay for the mailing and finally pay a contract termination fee.
My question is for what? I am giving back their equiptment. I took it down myself. They did not even offer someone to do that. I guess I am a dish network service tech now. I have to pay to send it back to them. I paid all my bill on time up until now and still I get treated worse than a new subscriber. WTF.
If they wouldn't raise their rates and gave me the same deal as the new guy we would not even have this issue. The cancallation fee is just a slap in the face. It is like the end bad relationship and the other half doesn't get the message (leave).
I've had to cancel my credit card because I don't know what they might charge me with. I do know that once they get my money it will be impossible to get back. Here I am faced with a decision. Do I pay these people and promote bad behaivor, or do I let them take a stab at my 780+ credit score.
What do you think I should do? I know that this is wrong.
P.S. I know that if dish doesn't come to the reality of reason I am going to sing like a song bird. What is the saying, tell one person bad news today, ten will know by tomorrow.
I have been a dish network member for alittle over two years. I just renewed in Dec. Now in Feb. I am tring to end my contract. Here are the reasons that no one at dish cares about: 1. A new member pays half of what I pay for service. 2. Dish decided to raise my rates multiple times including a raise in Feb. 3. I am paying 71 dollars a month for 2 recievers for the "Top 120" package. That is insane for TV with 10 decent channels(my opinion).
Now the main reason why I am taking the time to write this is, the early 210 dollar termination fee. I have too remove their equiptment. Package it. Mail it. Pay for the mailing and finally pay a contract termination fee.
My question is for what? I am giving back their equiptment. I took it down myself. They did not even offer someone to do that. I guess I am a dish network service tech now. I have to pay to send it back to them. I paid all my bill on time up until now and still I get treated worse than a new subscriber. WTF.
If they wouldn't raise their rates and gave me the same deal as the new guy we would not even have this issue. The cancallation fee is just a slap in the face. It is like the end bad relationship and the other half doesn't get the message (leave).
I've had to cancel my credit card because I don't know what they might charge me with. I do know that once they get my money it will be impossible to get back. Here I am faced with a decision. Do I pay these people and promote bad behaivor, or do I let them take a stab at my 780+ credit score.
What do you think I should do? I know that this is wrong.
P.S. I know that if dish doesn't come to the reality of reason I am going to sing like a song bird. What is the saying, tell one person bad news today, ten will know by tomorrow.
4 Updates & Rebuttals
dish defender
Elmwood,Illinois,
United States of America
Self-dismantlement and return of equipment
#2Consumer Comment
Wed, April 20, 2011
It seems highly unprofessional for this service provider to demand of its customers to self-dismantle their professionally-installed TV receiving systems, then package and ship components. As the provider was apparently pleased to provide and professionally install the components at service inception, it is incongruent, at the least, for them to demand customers "self-uninstall" components to pack and ship, at discontinuation of service.
A professional service provider would seek to provide a consistent level of service throughout the customer life cycle. As they originally did at service inception, this provider could assign its service fleet to perform system dismantling and removal of owned hardware at service termination, and/or charge its many locally-based dealers with performing same. At the very least, they could provide for convenient local drop off of set-top boxes, etc, as do cable providers.
To add insult to injury, where before they had at LEAST been picking up the tab for return of THEIR hardware, now they demand customers pay the freight themselves or be billed a fee for utilizing the return shipping labels they provide.
In short, this is a national service provider that's allergic to performing service.
Inspector
Tobyhanna,Pennsylvania,
USA
Hello, this is Inspector.
#3Consumer Comment
Thu, April 07, 2011
Dan will work something out for you to lower your rates, he will cancel your ten decent channels. CANCEL, RUN and don't look back!
mr. rik
miami,Florida,
USA
Hello, this is Mr. Rik!
#4Consumer Suggestion
Thu, April 07, 2011
Call the credit card company, tell them you want a new card and number.
You can tell the truth- that thieves have your number, or you can just say you lost the card.
This is a free service.
DanB@Dish Network
Englewood,Colorado,
USA
Hello! This is Dan Busa with DISH Network.
#5UPDATE Employee
Thu, April 07, 2011
Hello! This is Dan Busa with DISH Network. I would like to take a minute to explain the new customer promotion. The new customer promotion is fair because everybody gets one; we offer this discount to all of our new customers once in the lifetime of each account. We do offer promotions that are exclusively available to existing customers as well, they are for the long term customers who could use an upgrade or just a chance to try new programming. If you would like a solid resolution to lower your bill, I will be happy to look into all of the options available for you. Feel free to e-mail me at: [email protected]
Daniel Busa
DISH Network
Customer Service
