- Report: #777373
Complaint Review: Dish Network - Internet
Reported By:
nc resident -
Apex, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Dish Network
Internet, United States of America
Phone:
Web:
www.dishnetwork.com
Categories:
Business Rating:
(0)
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On August 21, 2011 at 9.20 pm I received a call from 760-705-8888 saying he is from dish network and our satellite position is changing and our equipment needs to be upgraded. He verified that he is from dish network by repeating my programming, last 4 digits of my credit card, and my last billing statement. He said he is calling from India had an accent.
He wanted the full credit card number so that he can charge $1 before the new equipment can be sent. I refused to give him my card number and told him that I need to talk to dish network to confirm if this is true. When I called dish network on my other line he hung up. A few hours later I receive an email from my credit card company that there has been suspicious activity on my card. I call them they say there were 3 charges totaling $2,357 paid to dish network. I told them that this fraud and to reverse these charges. The next morning I receive an email from dish network stating that my email address has been changed. I immediately call dish and tell them that I never changed this and there has been fraudulent activity going on with my account. They looked over and say that several pay per view programming packages have been ordered through my account (I never imagined pay-per-view can cost this much!).
Dish network agreed to reverse the charges and purge my online account. My credit card company cancelled my card and issued a new one. Two weeks later my dish network service was disconnected. I call and they said there are pending charges on my account - they refunded only 2,042 of the 2,357 dollars charged to my credit card. My credit card company paid back the 2,042 since they already reversed the earlier charges of 2,357. I call dish network again, and after two hours of haggling they agreed to refund the remainder and the service was restored. A week later my account was disconnected again saying that I have pending charges.
I call them and they say I have unpaid charges on my account. I had already switched to paper statement due to the fraud activity and told them that I have not received any paper statements. I don't have any service now and I am still waiting for the paper statement. I hold dish network grossly negligent in leaking my information to scammers and then canceling my service without my notice. I am looking at legal options for lost time and pain caused to me by dish network!
He wanted the full credit card number so that he can charge $1 before the new equipment can be sent. I refused to give him my card number and told him that I need to talk to dish network to confirm if this is true. When I called dish network on my other line he hung up. A few hours later I receive an email from my credit card company that there has been suspicious activity on my card. I call them they say there were 3 charges totaling $2,357 paid to dish network. I told them that this fraud and to reverse these charges. The next morning I receive an email from dish network stating that my email address has been changed. I immediately call dish and tell them that I never changed this and there has been fraudulent activity going on with my account. They looked over and say that several pay per view programming packages have been ordered through my account (I never imagined pay-per-view can cost this much!).
Dish network agreed to reverse the charges and purge my online account. My credit card company cancelled my card and issued a new one. Two weeks later my dish network service was disconnected. I call and they said there are pending charges on my account - they refunded only 2,042 of the 2,357 dollars charged to my credit card. My credit card company paid back the 2,042 since they already reversed the earlier charges of 2,357. I call dish network again, and after two hours of haggling they agreed to refund the remainder and the service was restored. A week later my account was disconnected again saying that I have pending charges.
I call them and they say I have unpaid charges on my account. I had already switched to paper statement due to the fraud activity and told them that I have not received any paper statements. I don't have any service now and I am still waiting for the paper statement. I hold dish network grossly negligent in leaking my information to scammers and then canceling my service without my notice. I am looking at legal options for lost time and pain caused to me by dish network!
2 Updates & Rebuttals
Steven
Jacksonville,Florida,
U.S.A.
DanB should refer this up so that all customers are aware of this
#2Consumer Comment
Thu, October 06, 2011
"On August 21, 2011 at 9.20 pm I received a call from 760-705-8888 saying he is from dish network and our satellite position is changing and our equipment needs to be upgraded. He verified that he is from dish network by repeating my programming"
Dish Network should send out an email or put something in writing about this to other customers (or maybe just run an advertisement).
Although the above statement is obviously not true to people that are familiar with satellite communications some people just do not understand that this is not possible.
DanB@Dish Network
Englewood,Colorado,
USA
Assistance from DISH Network
#3UPDATE Employee
Thu, October 06, 2011
Hello! My name is Dan Busa with DISH Network. I would like to assure you that we take cases of fraud seriously, and try to maintain security verification prior to discussing any information with a customer. I will be happy to ensure that everything has been performed properly and that this issue is once and for all resolved. I understand after the above incident that you may be leery in regards of speaking to anyone outside of our usual 800 number. If you'd like you can contact us via facebook, twitter or chat with us through our official website at: Http://www.dishnetwork.com
Daniel Busa
DISH Network
Customer Service
