bowenp
Walla Walla,#2Consumer Comment
Wed, August 14, 2013
I have been a dish broadband customer for four months now. I've been through hell and back with this terrible service through Hughes Net. Our internet cycle runs from the 26th of each month and we were gone for seven out of the last 15 days and three of the remaining 8 days we were not online one minute. We don't stream videos we don't watch tv online we don't do anything but browse the web and do some online shopping. All of a sudden our internet came to a screeching halt. When I called Dish the RUDE rep insisted that they were right and I am wrong and that we're over our limit. There is no way physically possible and because dish doesn't track the usage it's impossible to tell what caused the overage. They could say we're over after day one and there is nothing we can do about it.
MikeL DISH
#3UPDATE Employee
Wed, July 31, 2013
HL,
The representative was correct in that the limit doesn't have anything to do with the Blockbuster, PPV, or OnDemand service as that's TV service, which is separate from internet. I'd like to help you further with the concern about the internet if you could please email me your account number at [email protected].