Complaint Review: DISH NETWORK - Internet

What I am trying to say is that there is also personal responsiblity for the consumer as well as the company involved.  Yes, the sales rep should have been more forthcoming with ALL of the information.  However, in this day and age, you must check absolutely everything yourself to ensure you are getting what you want.  No one should believe everything a sales rep says no matter what company they work for.  Sales reps have quotas and need to fill them which is more and more difficult with the economy.

The only way to ensure you are getting what you paid for is to check everything out yourself.  Most receivers have HD on them if they are HD and just talking to the tech would have shown that it was not HD.  As for the install....yes the tech should have been more professional in a multitude of different ways.  But, once again, who doesn't watch what someone is doing during an install or at least check in?

The complaint is valid, but I am just saying some personal responsibility is also necessary.  We are becoming a nation of victims and we need to stop.

All well and good. But this is simply a consumer who called Dish network expecting an HD install, and did not get that.

Do you reasonably expect the average consumer to understand  "211. 211k , 222, 222k their is no upgrade fee. If the main receiver is a 612, 622, 722 or a 722k . The upgrade fee is 200.00 and the 922 upgrade fee is 600.00."

Might was well speak Chinese.

All the consumer "understood", was that the answer to the reps question if they had any HD TVs was "yes", and that the rep told them they only had to pay 99 dollars up front for service. You don't think perhaps some important info was left out????? Maybe it would have been at the very least a consideration to inform the customer they did not qualify for HD? If you actually read this report..you will note that when the customer called Dish network, they were told and I quote...."You didn't qualify for an HD receiver upon your credit check".

As an independent dealer..you should by VERY pissed and concerned at Dish network for non disclosure and deceptive tactics...it is only going to hurt you in the end.

I believe you are signed up on the Flex24 plan. The 99.00 you paid was a non refundible activation feed. You did qualify for the HD under the business rules.

If the main receiver is a 211. 211k , 222, 222k their is no upgrade fee. If the main receiver is a 612, 622, 722 or a 722k . The upgrade fee is 200.00 and the 922 upgrade fee is 600.00.

For any other receivers after the main receiver . Would have had a upgrade fee from of 100.00, 200.00 or 400.00

All i can say is. As a dealer i hand out blank copies of the contract and my invoice. To any potential customer who is interested in Dish Network. Dish only requires us dealers to give a 6 month warranty on the installation.  I personally give a one year warranty on the install. Plus we are to do a walk through with the customer before the install starts. It work really well when all parties on involved in the install process.

The last time i checked i have a less than 1 % turn off rate of new customer installations. I've been doing this now for 26 years. I realize that their are people in any business  that are not honest and reliable.

The biggest problem i have is getting the customer to read the contract. I'm only human and can make mistakes.  

But i don't know if you had any local dealers in your area. If so didn't you even consider calling them.

When i install an HD box . I usually show the customer ESPN 140 SD and then take them to 140 HD to show them the difference in the pic.

It also doesn't hurt to read your contract before you sign.

Every install is different , but when i can get the right customer. When I'm done with my installs.  I take 2 dual tuners place them in one location. So that the customer can watch all 4 receivers on every tv in their home. Sometime I also send out the DVD player and the local tv antenna along with the 4 receivers . To all the tv's in the home.

Experience say it all. All you got to do is research .

I think the responsibility falls on dish network.

The customer had no reason to assume they were not getting HD service and equipment. It may not be reasonable to expect every consumer to know if the equipment is HD or not when the installer and company is assumed professional. The service rep should have told the customer they do not qualify for HD and then the customer would be responsible to decide whether or not they want the service and an ugly dish on a tripod and cinder blocks in the yard.

This situation would have been MOST avoidable had the service rep been forthright..not blaming the customer after the install when they didn't get what they expected a legitimate well known company to deliver on.

In this case, the company was inept, and very possibly deceitful so we can't really blame this customer for being angry and lodging a complaint. It seems legitimate.

Of course everyone should check what they are signing before they sign..that goes without saying. But it does not do anything at all to defend what the company did or take any validity away from the complaint.

I understand that you are frustrated with Dish Network.  However, some responsibility rests with you since 1.  you did not even look at the receiver before the tech left and 2. you didn't read what you were signing.

I'm not defending Dish Network, just stating that you would never have had an issue if you did the 2 items above.  If you don't sign, they will take the equipment back.  If you looked at the receiver, you would have known if wasn't HD.  Part of this issue stems from you not doing the above.