- Report: #957344
Complaint Review: DISH Network - Internet Internet
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Author Confirmed
Why?
DISH Network
Internet, Internet, United States of America
Phone:
Web:
www.dish.com
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DISH Network Scammed my teenager, fraud , Internet
My daughter is 19 and away at college. She couldn't get the internet to work in her new apartment, so she ordered Dish over the phone.
The guy came to install it. On his iPad he pulled up one paragraph and had her sign it. This stated that he installed the equipment and it was in good working order. Then he left. He did not show her the contract or tell her that it was a two-year contract, etc.
Later, they copied her signature and forged it on the rest of the contract in 5 places. In these spots she was agreeing to all the terms and conditions, but of course she never agreed to them, because she never saw them.
When I called Dish and brought this to their attention, and told them I wanted to cancel, their attitude was basically, "too bad. We have her signature. You are out of luck."
It is outrageous to me that they would scam a teenager, forge her signature, then want $420 to terminate the contract early. So that would be $800 for a service she does not want, and they committed fraud to sign her to the contract. I would like to file a civil suit against them, if I could afford an attorney.
The guy came to install it. On his iPad he pulled up one paragraph and had her sign it. This stated that he installed the equipment and it was in good working order. Then he left. He did not show her the contract or tell her that it was a two-year contract, etc.
Later, they copied her signature and forged it on the rest of the contract in 5 places. In these spots she was agreeing to all the terms and conditions, but of course she never agreed to them, because she never saw them.
When I called Dish and brought this to their attention, and told them I wanted to cancel, their attitude was basically, "too bad. We have her signature. You are out of luck."
It is outrageous to me that they would scam a teenager, forge her signature, then want $420 to terminate the contract early. So that would be $800 for a service she does not want, and they committed fraud to sign her to the contract. I would like to file a civil suit against them, if I could afford an attorney.
1 Updates & Rebuttals
MikeL DISH
USAYour Post
#2UPDATE Employee
Sun, November 04, 2012
Diane,
I understand the situation and would be more than happy to help as that's something we take seriously! I can give you some procedures to go about resolving the issue with the forgery and do need some more details about the service. Is everything working well for you still? Are you having any issues with the service after it was installed? Please email me your account number at [email protected] so I have something to look over and I'll contact you, if you wouldn't mind, to provide you some further instructions. I appreciate you bringing this issue to our attention and I'll look forward to speaking with you!
