Chris
Iowa,#2Consumer Comment
Wed, March 02, 2011
File a complaint with your state's Attorney General. Just do a web search for their website. Those complaints hurt them worse than the BBB. You may want to throw in a complaint to the FTC for good measure. Dish Network thinks they can raise rates in the middle of their contract because they hid a little disclaimer in mouseprint in their customer service agreement. That doesn't make it right. They should either remove the charge and give you the agreed upon amount or let you go to the competition without penalty. Raising rates during a contract is despicable, regardless of what their "agreement" says.
Check out Dish Network's website. They are still offering the $24.99 package, even though it ceased to exist a month ago. I'm sure they tell their salesmen to continue to offer it as well. Then when you're locked in to their contract they can raise the price and say "sorry, we can do whatever we like. Despicable.
Don't forget to file a complaint with your state's AG! That is the best thing you can do.