mr rik
miami,#2Consumer Comment
Thu, August 04, 2011
Dish network just puts their shills on here to save face. I'm not familiar with them helping anyone.
gpichhi
west hills,#3Author of original report
Thu, August 04, 2011
Kaia Hi,
All I want is what was promised to me from the begining and that is the free HD DVR box. I am willing to pay the extra $6 even though I was not told about it when I agreed to the service.
Please let me know what the next steps are
Thank you in advance.
KaiaS DISHNetwork
Englewood,#4UPDATE Employee
Wed, August 03, 2011
Hi there, my name is Kaia; I work in the Executive Offices
of DISH Network. I read through your post and I would like to apologize for the
poor customer experience that you have had with DISH. I would like to provide
you with some additional information regarding the DVR and our promotions.
Throughout the year, we offer different promotions for new customers signing up
with DISH Network. Upon qualification, we offer a discounted or free leased DVR
receiver to new customers; the normal price for receivers can range from $149
to $449. Any time that there is a DVR on the account, whether it be leased or
purchased, there is a $6 charge for the DVR which gives you the features of
recording, rewinding, pausing tv etc.
If the issue has not been resolved or you would like further assistance, please respond to this so that we may take the next step in assisting you.