- Report: #594661
Complaint Review: Disney Movie Club - Internet Internet
Reported By:
Caryn -
, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Disney Movie Club
Internet, Internet, United States of America
Phone:
Web:
www.disneymovieclub.com
Categories:
Business Rating:
(0)
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Disney Movie Club canceled long time membership, then received a bill for the last CANCELED directors choice, never rcvd Internet
I had been a member for years. I had ordered many DVDS, beyond membership requirements. Several times I had canceled the directors choice but still received it. I had sent some back but others kept, mainly because they were charging my credit card and I forgot to mail them back. I had been trying to cancel the membership, however they make it very difficult, as you can not cancel online and it takes a lot of searching to find the 800 number to call and you are on hold for a very long time only sometimes to be disconnected. My credit card had expired and I never gave them a new one. Finally I had the time (as you have to put aside several hours to find number and be on hold) to call and cancel. I had just declined my directors choice. While online searching for the number I noticed on my account that the DVD I had canceled was shipping! When I finally spoke to a CUSTOMER SERVICE PERSON, She said she would take care of it and I would not receive the DVDs. I did not receive them as she said. But then I started getting a bill for them. (it was a double dvd that month) I wrote a letter in response, no answer but kept getting bills. Several letters later trying to resolve this issue still no response. Then a collection letter! Which I responded to with copies of my letters. No reponse, but another letter asking me to resolve the issue. Well, that is exactly what I have been trying to do for over a year! Lesson learned never join a membership. Can't wait to tell this story on my friends busy website. Sharing on all the social sites also.
1 Updates & Rebuttals
Disney Movie Club Member Advocate
California,United States of America
Disney Movie Club cancellation concern
#2UPDATE Employee
Tue, April 20, 2010
Good day,
I regret the difficulties you have experienced with your Disney Movie Club account. I can help you with this. Please contact me directly at 800-459-7002 for assistance. Thank you,
Member Advocate, Disney Movie Club
