- Report: #1253923
Complaint Review: Ditto Music - Internet
Reported By:
Dario Gattolin -
Mendoza Province, Argentina
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ditto Music
Internet, USA
Phone:
0151 909 3577
Web:
http://dittomusic.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ditto Music dittomusic promotion Company never distributed after i paid for the service upfront United Kingdom Internet
I paid upfront for Ditto Music to distribute my album onto online stores as they claim, they told me it will appear on ITunes on a period of 3 to 5 days without including weekends and the rest of the stores in a bit more of time, well so far i paid August 22 and is been almost 19 days and the service i paid for has appeared nowhere, nor ITunes nor any of the other stores mentioned such as Amazon, Emusic, Spotify and more, i gave my release date and emailed them consulting about it and they responded the next day but soon as i sent an email regarding the issue they have vanished, but instead they kept sending me automatic offers and even a date where the CEO of this company was hosting an AMA on reddit,
i private messaged the CEO mentioning the issue and he did not responded either, im sure this service may have worked great for others but i've also seen other complaints here regarding the same issue, so since im sure they will not contact me anytime soon or that i've be waiting few more months to get an explanation about why they didn't kept their word, i kindly want a refund of the money i already paid them for something they failed to provide,
i have all the necessary data and screen-shots if needed (also emails) where i have contacted them in a polite way asking for an explanation plus refund along with proof of the release i paid them for, i will love to give them a thumbs up on this review once they solve my issue which in this case you might understand why i don't want to keep waiting Nor use their services anymore since they already failed me with their word, so i be expecting to get my hard earned money back and update here and in case i get no response whatsoever i will keep updating this information as well, so far i can relate to the other reports about their company already written here, thanks.
1 Updates & Rebuttals
Everything was fixed and had good support from Ditto
#2Author of original report
Thu, September 10, 2015
They contacted me almost instantly, appears the issue was just a technical aspect on some files, they are replying me and solving the issue asap, they also have been supportive in every step and solved my issue, i don't know how to remove this report file as can't see the option along, but want to left clear Ditto music support team has already solved my complaint and i'm pleased with their customer support team, thanks.
