- Report: #867295
Complaint Review: diversity youth sports - las vegas Nevada
Reported By:
marc -
las vegas, Nevada, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
diversity youth sports
9850 s. Maryland Pkwy, ste. A5-292 las vegas, 89183 Nevada, United States of America
Phone:
702-405-6559
Web:
snv.dysnow.com
Categories:
Business Rating:
(0)
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diversity youth sports suspended my son and I from league after 1 practice, no games played las vegas, Nevada
When I signed my boy up for soccer i was concerned where games were going to be played. I'm a little handicapped and don't drive well. The woman who signed us up assured me the games would be in my area and if not, i would receive a refund. The schedule came out this week and I saw most of the games were on the west side and i live on the east side. Tuesday i called to inquire what the HELL was going on.Iwas then informed that cursing was a violation of conduct and i was suspended from the league. Wed. i tried all day to call the office and a recording kept saying the number is out of service or disconnected. Wed. mail came and i received a formal letter saying we were suspended and I may not contact the office for one year. Also no appeals and NO REFUNDS. I think this is unfair to the kids and poor practice by Diversty, also i think they use suspensions as a loophole to not give back unhappy customers. I really fell taken advantage of.
1 Updates & Rebuttals
Diversity Sports Corp. Press and Me
United States of AmericaDYS Code of Conduct
#2REBUTTAL Owner of company
Mon, August 13, 2012
Hello,
Thank you for taking the time to inform us of your concern. Diversity Youth Sports makes the safety and security of its minor participants its number 1 priority. With that being said, we have strict policies and procedures in place to insure we do our part to succeed in that regard.
Every parent and player is subject to the Diversity Sports Code of Conduct, Participation Agreement, Refund and Cancellation policy and other terms of use. This information is given to parents when they register and they must read and agree to it prior to registering.
In all honesty, with the tens of thousands of customers we deal with, you are not the only unhappy one. While we strive to make 100% of our customers happy, we realize that in our position of league facilitators, we can only mediate the reality at hand, and we can not alter the facts. We have not suspended many customers.
When you contacted our office, your call Sir, was recorded. As they occasionally are for quality control purposes. After reviewing the call, we found that while speaking to our representative, you violated the following terms of our code of conduct:
- I will not engage in unsportsmanlike conduct with any coach, parent, player, participant, official, staff or any other attendee.
- I will not engage in any behavior which would endanger the health, safety or well-being of any coach, parent, player, participant, official or any other attendee.
- I will not engage in the use of profanity.
- I will treat any coach, parent, player, participant, official or any other attendee with respect regardless of race, creed, color, national origin, sex, sexual orientation or ability.
- I will not engage in verbal or physical threats or abuse aimed at any coach, parent, player, participant, official or any other attendee.
Because of the nature and amount of concurrent violations, the representative informed you that you were suspended. The DYS rep. sent over the call and an incident report to our Disciplinary Committee for review.
After same day review, the Committee voted to suspend you and your child from the league as stated in the certified letter you received the following day.
This is not a punishment to your child, but we can not be libel for having someone at our sites who has violated our code of conduct.
You mention that you said HELL, while on the phone with our staff, that would actually not be a violation. Our staff is trained extensively on how to handle customer concerns and to disengage situations. Those skills could not have bee used in your contact with us as you behavior from the minuet the phone was answered was belligerence, insulting and unacceptable.
For your reference, you may review the Diversity Sports Corporations Terms of use by clicking a link below:
DSC Terms Of Use
We regret, for your child's sake, that this situation occurred. But we wish you the best.
After same day review, the Committee voted to suspend you and your child from the league as stated in the certified letter you received the following day.
This is not a punishment to your child, but we can not be libel for having someone at our sites who has violated our code of conduct.
You mention that you said HELL, while on the phone with our staff, that would actually not be a violation. Our staff is trained extensively on how to handle customer concerns and to disengage situations. Those skills could not have bee used in your contact with us as you behavior from the minuet the phone was answered was belligerence, insulting and unacceptable.
For your reference, you may review the Diversity Sports Corporations Terms of use by clicking a link below:
DSC Terms Of Use
- Terms of Use
- Participation Agreement
- Privacy Policy
- Refund & Cancellation Policy
- Code of Conduct
- Data Security
- Background Check Authorization
We regret, for your child's sake, that this situation occurred. But we wish you the best.
