- Report: #814189
Complaint Review: DLL Suite - Internet Internet
Reported By:
iamintampa -
Tampa, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
DLL Suite
Internet, Internet, United States of America
Phone:
1 (650) 963-5701
Web:
www.dllsuiute.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DLL Suite DLLSuite Software Does Not Work, Company Stalls Refunds - Then Does Not Reply Internet, Internet
Warning about this company's software called DLL Suite. It simply does not work. And your refund request will be stalled or ignored!
The company offers a 30-day money back refund, but when you request the refund you are put into an endless loop of the exact same e-mail asking for details about your order. E-mails to other departments in this company are ignored.
After the sale support is done by a different company, Avangate who can only request the refund for the software. They are powerless to give the refund.
Be warned about this company's software. The web site is filled with apparent customers who claim the software is everything short of a miracle.
The company offers a 30-day money back refund, but when you request the refund you are put into an endless loop of the exact same e-mail asking for details about your order. E-mails to other departments in this company are ignored.
After the sale support is done by a different company, Avangate who can only request the refund for the software. They are powerless to give the refund.
Be warned about this company's software. The web site is filled with apparent customers who claim the software is everything short of a miracle.
1 Updates & Rebuttals
MDavidCrompton
Manchester,Alabama,
United Kingdom
Totally different experience with FastSpring
#2Consumer Comment
Wed, April 06, 2016
I am not sure how I managed to purchase DLL Suite from FastSpring, it was probably one of those things when you are trying to download something you want but actually wind up downloading something they are advertising.
I was then stupid enough not to notice a monthly payment going out via PayPal for all of 4 months. When I read comments on this site I concluded that I had been well and truly stuffed.
However, that is when it all changed. I contacted Fastspring who acknowledged immediately and then contacted me within a few hours with full details of my accidental purchase. I replied explaining that it had all been a mistake and asking if I could have some compensation whilst recognising that it was my fault and that they must have incurred costs. I had a very quick and friendly reply stating that my case was being looked at.
Within 24 hours they had refunded all the money I had paid over a four month period.
Alltogether one of the best experiences I have had of dealing with an internet company when something has gone wrong
