- Report: #1052474
Complaint Review: DMI Movers - Simi Valley California
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DMI Movers
5105 E. Los Angeles Ave E-260 Simi Valley, 93063 California, USA
Phone:
888-668-3212
Web:
www.dmimovers.com
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DMI Movers Unethical, rip-off company Simi Valley California
The whole moving experience overall was a pain. The movers that picked up were good, very efficient even though the price was nearly 40 percent higher than the estimate. The driver that dropped off required additional shuttle money (money that I was told I wouldn't be charged) that he wanted in cash because he "needed the money". He was rude and told me he was making a special trip for me. FINAL PRICE WAS 60% HIGHER THAN ESTIMATE. After hearing about this experience Jonathon (the manager) contacted me and attempted to rectify the situation by offering a 450.00 refund.
A company check arrived over night but bounced when I deposited it (the same day). I called him and let him know that not only was it returned but that I had a fee from my bank of 12.00 which he agreed to cover in the second check. He promised an overnight CASHIER'S check with the with the additional reimbursement of my fee. He told me the check was dropped off in the a.m. (which it wasn't according to the receipt) and that it would arrive the next day (it didn't).
He neglected to write the full address so UPS couldn't find me. I asked him to call and straighten it out, he said that he would but UPS ended up contacting ME and asking me for my address because they never spoke to Jonathon. When I got the check it was another company check (not the cashier check promised) AND he didn't add the 12.00 fee I absorbed from my bank on his company's bad check. If you are in this situation, I highly recommend that you take the check directly to their bank (which I did the second time) and verify that it is good to avoid the fees.
DMI won't reimburse you. Before all of this happened I attempted to talk to Lee in the office (or Liraz) but was ignored. It wasn't until I posted here originally that I was contacted. Getting the refund was due to more effort on my part, keeping up with Jonathon, making sure that he was doing what he promised and catching him in lies. It's not worth dealing with this company. If you must, good luck but it's not worth the headache. Despite the fact that I rec'd the refund, I still tell my family it wasn't worth the stress. THERE ARE MANY OTHER COMPANIES OUT THERE, PICK ANOTHER ONE.
