- Report: #1440666
Complaint Review: DMV Made Easy - Los Vegas Nevada
Reported By:
Dazed and Confused -
sunnyvale, CA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
DMV Made Easy
8615 West Flamingo Road Los Vegas, 89147 Nevada, United States
Phone:
702.858.3279
Web:
123DMV.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DMV Made Easy Rock's 76 DMV Made Easy Smogged vehicle and did registration and title transfer Los Vegas Nevada
Being from out of state (Nevada), I dreaded transfering an auto over to my daughter who lived in Las Vegas. I was ready for a week of DMV lines and incorrect forms when my daughter suggested Rock's 76 Station where I could get the car smogged and DMV forms filed at the same time. Unbeleivable but great! On arrival to station, I was met and asked what services I needed. "All of it I guess". They had me pull into a narrow lane between buildings,was told to leave the key and another nice person escorted us into lobby where we would be more comfortable.
I told them I had to smog the vehicle to get the title and registration put in my daughter's name. I asked to see a brochure of their services and got the first red flag when I was told they didn't have a price list because costs varied from vehicle to vehicle. I was told I could expect to pay in the $250 area, sounded a little higher but agreeable to me, let's go. At that point my car was pulled in front of the building, smog passed and ready to go! Wow, impressive! I needed to pay that before proceeding, something about it being a seperate charge, another $29, hmmm, ok.
Then the car salesman routine kicked in. Many different levels of service and different time frames for filing and never a clear picture of costs 'till towards the end of the presentation. The services I needed would cost $403 dollars not including $29 already spent on smog. To top it off, they had a seperate page at the end to include TIP! For what?! A guy getting paid to do his job providing a costly service to a captive audience? Did I want to tip 40% or 20% or "0ther"? "Freakin' "other" baby, are you kidding me?!" Wow! Oh well, lesson learned and tranfer all taken care of.
A few hours later I get a call and was told my card holder delayed a payment at DMV to check with me first. They ( DMVMade Easy rep) said that it was ok, they covered the costs and would bill me back later. Two hours after we had left the station I get a call on my cell phone stating that because they had to use their own funds I needed to pay an additional service fee. $139 in-person or over-the-phone additional $6 processing fee! $145 more!! More than 30% of the entire bill!
Total cost of services more than $600 !! BUYER BEWARE !!!
1 Updates & Rebuttals
stan
sunnyvale,United States
Update 5/1/18
#2Author of original report
Tue, May 01, 2018
Reason for decline of credit, company in question tried to make a DMV charge to my credit card using my name but their address as a billing address. I hope this wasn't intentional to get the huge penalty fee from me.
