- Report: #66457
Complaint Review: Dobbs Auto And Tire - Chesterfield Missouri
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Dobbs Auto And Tire
17146 Chesterfield Airport Road Chesterfield, 63017 Missouri, U.S.A.
Phone:
636-733-3300
Web:
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Dobbs Auto And Tire fraudulent ripoff business price match Chesterfield Missouri
I thought I was a valued Dobbs customer. Recently, I bought 2 new tires when I had a flat tire in front of a Dobbs Tire Center in Fenton, MO. I bought two new tires at that time.
This past weekend I had another flat tire on one of the tires that were not replaced. I sought prices from Dobbs because I had just previously bought the other two tires and I wanted the new tires to match the tires already purchased. I received a quote for the new tires from Dobbs after I received a quote from a competitor. The Dobbs salesman (Bay) at the Chesterfield location stated if I provided a hand written document stating the price and services the competitor was providing, that Dobbs would honor the price of the competitor. Bay stated I could have the tires installed and later provide the document from the competitor.
Before I purchased the tires from Dobbs, I returned to the competitor to get he hand written document describing the services and prices. The only reason I returned to Dobbs is because Dobbs had the tires in stock. When I provided the document to Bay at Dobbs, I was told the document I possessed was not good enough and that I would need to provide an invoice with the prices and services listed. I was not informed a invoice was necessary, all that Bay told me was to provide a handwritten document, which I did. The document was written on the back of the competitors business card. When I was told a handwritten invoice was needed, I became upset and responded by asking why this f#$cking document was not good enough, it was everything Bay stated to me that would be needed. I told Bay I was leaving and he told me to take my language with me.
I returned to the competitor (Auto Tire) and bought the tires at a $45 savings to me.
Russ
Ballwin, Missouri
U.S.A.
This past weekend I had another flat tire on one of the tires that were not replaced. I sought prices from Dobbs because I had just previously bought the other two tires and I wanted the new tires to match the tires already purchased. I received a quote for the new tires from Dobbs after I received a quote from a competitor. The Dobbs salesman (Bay) at the Chesterfield location stated if I provided a hand written document stating the price and services the competitor was providing, that Dobbs would honor the price of the competitor. Bay stated I could have the tires installed and later provide the document from the competitor.
Before I purchased the tires from Dobbs, I returned to the competitor to get he hand written document describing the services and prices. The only reason I returned to Dobbs is because Dobbs had the tires in stock. When I provided the document to Bay at Dobbs, I was told the document I possessed was not good enough and that I would need to provide an invoice with the prices and services listed. I was not informed a invoice was necessary, all that Bay told me was to provide a handwritten document, which I did. The document was written on the back of the competitors business card. When I was told a handwritten invoice was needed, I became upset and responded by asking why this f#$cking document was not good enough, it was everything Bay stated to me that would be needed. I told Bay I was leaving and he told me to take my language with me.
I returned to the competitor (Auto Tire) and bought the tires at a $45 savings to me.
Russ
Ballwin, Missouri
U.S.A.
2 Updates & Rebuttals
justice
House 0Springs,Missouri,
USA
Chris SANNA IS NOT A CREDIBLE SOURCE
#2Consumer Comment
Wed, October 14, 2009
Russ dont listen to this guy Chris Sanna is a drunk (convicted dwi) and was written up from his past jobs at tire companies. For gosh sakes the guy cant even spell - thats why he puts tires on your car, spends his life living out a rock n roll fantasy doing drugs and drinking himself silly at clubs. How he ever got to be store manager is beyond me - oh wait - he lies well and thats the number one thing of corporate america - cover your a*s. Take a gander of mr. allrged rapist on www.dontdatehimgirl.com - she has a recording of him admitting it.
Chris Sanna Smgr
House Springs,Missouri,
U.S.A.
Confused!
#3UPDATE EX-employee responds
Wed, April 29, 2009
You must provide a quote from their comp. If you call them on the phone at anyone of their stores they will tell you their low price guarantee. You must have a quote from the competiters computer. Not a buisness car that you could have picked up and wrote anything you wanted on the back. You could have put free alignment and oil change with purchase of tires. How would the guy know if you where lying or not. The tires must also be in stock. Its not fair for them to give you someone elses prices when they dont have them in stock. You bought the tires. I bet you had to order them. And next time your in Autotire (I was also an employee there also). Ask them about there price match Gaurentee. Ask them If you can bring in a buisness card. I think you owe Bay an Apology. He already has to please people like you on a daily basis and you where a Jerk. Where do you work, may I ask? Mb I can come there and demand you bend the rules for me?
