- Report: #105368
Complaint Review: Docupro - Internet
-
Author Not Confirmed
Why?
Docupro
www.docupro.net Internet, U.S.A.
Phone:
800-595-0777
Web:
N/A
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Business Rating:
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Docupro Online Legal Services Scams America Internet
A website claiming to be run by an attorney and a staff of paralegals is nothing more than 1 person sucking up money from unwitting americans in need of a divorce or other legal assistance.
He hides behind the internet and refuses to prove legitimacy, being evasive with every question I ask. My advice is DON'T GIVE HIM YOUR MONEY!" Below is a transcript of live chat with this person:
> Please wait for a site operator to respond
> You are now chatting with 'Bruce'
Bruce: Welcome to Docupro.net and our live chat service. We're a complete Divorce Preparation Service for ONLY $167.00. How may I help you?
Me: hello, may i ask who prepares these forms?
Bruce: We do
Me: yes, but who are "we"?
Bruce: I'm am the owner of the business and an attorney. My staff are paralegals
Me: and where would i find information on you to confirm my confidence in this service?
Bruce: We are a typing service that has spent thousands of dollars getting the software for each state to prepare documents. We are a member of the BBB and guarantee our work or your money back If that's not good enough for you I suggest you seek the help of a lawyer
Me: but you said you are a lawyer, so i am seeking help of a lawyer, can you help me?
Bruce: What your question
Me: are u a typing service or an attorney please?
Bruce: I am an attorney that run a divorce preparation service
Me: and are you willing to tell me your name and state license number?
Bruce: For what reason
Me: because there are a lot of scams out there and i'd like to verify your authenticity as i am not very internet saavy
Bruce: Check with the BBB on my website. They will have all the info your will need
Me: have you any reports by any news agencies?
Bruce: Go to xxxxxxxxx.com (unaffiliated company omitted) They have plenty. I do over 150 divorces a day and I don't really have time for you. You either believe me or you don't
Me: that doesn't provide a very good explanation of your authenticity. Just because you do a lot doesn't mean you are not a scam artist. Just means you haven't been caught yet. If you were an attorney why are you hiding your name? I would think you'd be proud to display your name and career experience
ruce: Your not hiring an attorney your hiring a service. Everything is in the reliability report at the BBB. Why don't you ntry looking bat it
Me: The reason I question you is because I have a friend who paid for your service and was having problems with the questionnaire and rather than correct the issue on your webpage you cussed him out and offered a refund
Bruce: And your purpose is what
Me: To ask why you would not listen to a customer and fix your webpage rather than cussing a customer?
Bruce: Answer me a question please. How come 12,000 customers have successfully had there questionnaires processed properly. Without any problems
Me: But what proof do you have of this? and does that justify cussing those who the page is not working for?
Bruce: Has your friend received there refund
Me: no
Bruce: What's there name
Me: and why are the links to these supposed reports by news agencies dead so that we can not read about what they had to say about your service?
Bruce: What's their name
Me: Since you have no proof of your authenticity and these 12,000 completed questionnaires I will... report you to the BBB and the News agencies...
Bruce Go ahead
> Chat session has been terminated by the site operator
Bruce Diamond claims he is an attorney and has a staff of paralegals, but that's not true. Bruce claims he has a staff but then he says "I" prepare 150 divorces a day. Bruce doesn't provide links to prove the claims of the news agencies, courts or BBB have investigated and reported on him.
He only claims this exists. I have found no court that has "software to complete forms" and the url he sent me to is not affiliated with him and they don't understand why he would direct me to their web site to authenticate him. In fact their email response to me is as follows: "We have no affilliation with DocuPro.net, and have no knowledge of their services or employees." This company announces who they are, where they are licensed as attorneys and provide a physical address. Bruce is a very rude one man operation who is evasive with every question to hide the lies and can not guarantee a refund when you can't find him if a refund is not granted. Even the address is a PO box.
If the company is legitimate, fine, but I very seriously doubt it and I wouldn't risk my money with him nor would I pay someone who has ZERO customer service skills and not much html/java skills either. Anyone can create a web page and whip up a snappy legal document with a little english skills, but if Bruce hides behind the internet and makes false claims then it is all too shaky to be legitimate. The risk outweighs any benefit.
Dennis
Memphis, Tennessee
U.S.A.
Click here to read other Rip Off Reports on Attorneys and Lawyers
He hides behind the internet and refuses to prove legitimacy, being evasive with every question I ask. My advice is DON'T GIVE HIM YOUR MONEY!" Below is a transcript of live chat with this person:
> Please wait for a site operator to respond
> You are now chatting with 'Bruce'
Bruce: Welcome to Docupro.net and our live chat service. We're a complete Divorce Preparation Service for ONLY $167.00. How may I help you?
Me: hello, may i ask who prepares these forms?
Bruce: We do
Me: yes, but who are "we"?
Bruce: I'm am the owner of the business and an attorney. My staff are paralegals
Me: and where would i find information on you to confirm my confidence in this service?
Bruce: We are a typing service that has spent thousands of dollars getting the software for each state to prepare documents. We are a member of the BBB and guarantee our work or your money back If that's not good enough for you I suggest you seek the help of a lawyer
Me: but you said you are a lawyer, so i am seeking help of a lawyer, can you help me?
Bruce: What your question
Me: are u a typing service or an attorney please?
Bruce: I am an attorney that run a divorce preparation service
Me: and are you willing to tell me your name and state license number?
Bruce: For what reason
Me: because there are a lot of scams out there and i'd like to verify your authenticity as i am not very internet saavy
Bruce: Check with the BBB on my website. They will have all the info your will need
Me: have you any reports by any news agencies?
Bruce: Go to xxxxxxxxx.com (unaffiliated company omitted) They have plenty. I do over 150 divorces a day and I don't really have time for you. You either believe me or you don't
Me: that doesn't provide a very good explanation of your authenticity. Just because you do a lot doesn't mean you are not a scam artist. Just means you haven't been caught yet. If you were an attorney why are you hiding your name? I would think you'd be proud to display your name and career experience
ruce: Your not hiring an attorney your hiring a service. Everything is in the reliability report at the BBB. Why don't you ntry looking bat it
Me: The reason I question you is because I have a friend who paid for your service and was having problems with the questionnaire and rather than correct the issue on your webpage you cussed him out and offered a refund
Bruce: And your purpose is what
Me: To ask why you would not listen to a customer and fix your webpage rather than cussing a customer?
Bruce: Answer me a question please. How come 12,000 customers have successfully had there questionnaires processed properly. Without any problems
Me: But what proof do you have of this? and does that justify cussing those who the page is not working for?
Bruce: Has your friend received there refund
Me: no
Bruce: What's there name
Me: and why are the links to these supposed reports by news agencies dead so that we can not read about what they had to say about your service?
Bruce: What's their name
Me: Since you have no proof of your authenticity and these 12,000 completed questionnaires I will... report you to the BBB and the News agencies...
Bruce Go ahead
> Chat session has been terminated by the site operator
Bruce Diamond claims he is an attorney and has a staff of paralegals, but that's not true. Bruce claims he has a staff but then he says "I" prepare 150 divorces a day. Bruce doesn't provide links to prove the claims of the news agencies, courts or BBB have investigated and reported on him.
He only claims this exists. I have found no court that has "software to complete forms" and the url he sent me to is not affiliated with him and they don't understand why he would direct me to their web site to authenticate him. In fact their email response to me is as follows: "We have no affilliation with DocuPro.net, and have no knowledge of their services or employees." This company announces who they are, where they are licensed as attorneys and provide a physical address. Bruce is a very rude one man operation who is evasive with every question to hide the lies and can not guarantee a refund when you can't find him if a refund is not granted. Even the address is a PO box.
If the company is legitimate, fine, but I very seriously doubt it and I wouldn't risk my money with him nor would I pay someone who has ZERO customer service skills and not much html/java skills either. Anyone can create a web page and whip up a snappy legal document with a little english skills, but if Bruce hides behind the internet and makes false claims then it is all too shaky to be legitimate. The risk outweighs any benefit.
Dennis
Memphis, Tennessee
U.S.A.
Click here to read other Rip Off Reports on Attorneys and Lawyers
3 Updates & Rebuttals
Gabrielle
Virginia Beach,Virginia,
U.S.A.
docupro
#2Consumer Comment
Tue, November 28, 2006
Their website says that they aren't a law firm and are not attorneys and do not give legal advice.
Gabrielle
Virginia Beach,Virginia,
U.S.A.
docupro
#3Consumer Comment
Tue, November 28, 2006
I paid 139 dollars for divorce documents for my boyfriend from docupro. I had no trouble with the questionnaire. I was dealing with a woman named Tina. I received an email after I submitted the questionnaire saying I would receive the divorce documents within 7 to 10 business days...and I did. When I received them I filled them out notarized them and filed them and he is now divorced. It took about 5 weeks all together. We were the only ones in the courtroom without an attorney. I had got a price from an attorney before I went with Docupro and he was going to charge me 1500 dollars. Docupro had a 1800 number and whenever I had questions I would just call and ask for Tina and she would sit on the phone with me and we would resolve stuff together until we were both satisfied.
Carl
El Cajon,California,
U.S.A.
I did some background research...
#4Consumer Comment
Thu, August 26, 2004
I did a little checking on this company. After running a "whois" search, the web site is registered to DocuPro, Products, Inc. in Pembroke, Massachusetts and Mr. Diamond is the contact person. If he is an attorney, he is not admitted to practice in that state. This person offers a document typing service. It is probably a legitimate service, but I don't know how useful it is to consumers unless the husband and wife have absolute agreement on everything related to the divorce. You are not paying for legal advice, so you aren't being advised of the consequences of your actions. If this service was telling you how to fill out the forms, it would border on the unauthorized practice of law in any state where Mr. Diamond was not admitted as an attorney. There are actually courts that have forms that you can fill out online. California is a good example. More importantly, many software companies have programs that they sell to attorneys to automate the process of filling out court forms. I use software like this in my own practice, so it is very possible for someone who wants to invest the money to purchase software that would apply to all 50 states. I think it would be an administrative nightmare for someone to keep track of all the software updates, but it is not impossible. The problem is that there are very few personal legal matters that can really be reduced to a "cookie cutter" approach. Things like divorce, bankruptcy and estate planning (wills & living trusts) can be very difficult and messy. Most people who representing themselves have to fill out court forms on a typewriter. Paying someone else $167 to fill out the forms might be a fair price if you understand what you are getting. But if something goes wrong, you may end up paying an attorney more to fix it than if you had simply paid for an attorney in the first place. Bottom line: Most people that represent themselves really struggle in complying with Court procedures and following the law and they are much better of hiring an attorney instead of a document typing service.
