Complaint Review: Dollar General - Belleville Illinois

I also wanted to clarify my position in clearer, simpler terms. It looks like some people who read my complaint think I was just stressed out and looking to victimize someone- which isn't the case. I wasn't stressed that particular day. I had actually been very happy because I had some extra X-Mas money via a lottery ticket ($300!) and was there to stock my boys up! It was a freakin AWESOME day for me! No, I should not have cussed that girl. Do I feel bad? No, not really. I shouldn't have drug her looks into it, but sometimes when you get really angry you say stuff that you normally would keep to yourself. For that, I do feel really awful, that was terrible for me to do and if you ever read this, cashier lady, I am sorry. I was just sick of watching her be mean to nice people all the time. People who just looked hurt and confused. Some who looked mad but didn't say anything. Could they have taken action against me? ABSOLUTELY. Why did they not? Probably because the mgr knew the cashier had service issues, maybe she heard what was going on (she was behind her, but with a customer so I don't know), maybe she was just waiting for someone to let that chick know what's up. I know I've had cashiers that I kinda wished someone would take down a notch so I wasn't forced to do it. I HATE confrontation. Either way,  I am SURE you have had your fill before and let someone have it. If your answer to that is no, then you must be a saint. I commend you. Maybe I am too critical because I manage a retail store. Perhaps I expect too much. But, I know how MY company functions. If we were asked by a customer for DM contact info, we gave it. Not his personal phone, but his corporate office phone number. That number is not some sort of super-secret number, if you knew his name, or just the store location the 800 number would furnish it to you. The 1-800 number was given otherwise so they could talk to a rep if they prefered to. I have never told someone "go complain on our website". I feel like that is skirting the issue. People want to know that their comments go where they need to, and don't fall on deaf ears. People don't want "ok. We've had a lot of complaints on her. I'm sorry", the end. I wanted, " I am sorry. This has happened before, and I will speak to her about it. We appreciate your business, and hope to see you again. This is not how our company treats our customers. We will do what we can to fix this issue." That's it. Just wanted someone to at least pretend as if they cared. This is the third time in my entire life I recall actually complaining to a mgr about something (other than fast food. I have NO issue saying something if my stuff is messed up b/c it can easily be replaced), but I deal with customers daily. If I acted like this girl, I'd be fired. One of my employees? Fired. People are at your store to spend THEIR money. Make them want to come back and spend more. That is the ideal of every company. How she got in the door is a mystery to me. Why they didn't fire her after SEEING her actions and getting complaints? The holiday season was in peak and it was probably easier to keep her until the holiday rush was over. Where is she now? Gone. Why? Because she was nasty.

First off, I continued to shop there. Why? Because I have two kids and no extra cash to waste gas and drive to the store across town- not when I have one less than a mile from home. I noticed that I stopped seeing her when she was normally there almost daily. I asked the mgr if they were hiring (my 18y/o brother needs work) and she said they were. They had fired an employee (which was her), due to "excessive complaints from customers". This was NOT just me, with an axe to grind. I suppose to really understand you'd have to have seen it first hand. It was unbelievable how nasty she was.

I didn't go there looking to start a fight, or get upset about something. I intended to do the opposite; possibly bond with her on some minute level, so that I could shop peacefully in the future. She totaled out my entire order before I pointed out the price issue. I don't care if it was $.050. I'm not paying extra, but I politely addressed it. You have to understand- I watched her treat a VERY old woman ahead of me like crap because she was having issues with the credit card terminal. I ended up walking her through it because she cashier just stood there huffing and rolling her eyes...with the manager directly behind her.

I have worked as a retail MANAGER for Michael's stores for 6 years now. I fully understand what a company should and should not disclose. I just wanted to hear that SOME sort of action would be taken. I NEVER expected the details. I would've appreciated a "we'll talk to her about it". I just didn't want the mgr to hang up and never speak of it again.

Having worked in retail, I make an effort to be an easy to deal with customer because I KNOW the stupid crap people pull. All I can say is if people annoy you, don't work a job that forces you to interact with the public. I wasn't there with an axe to grind, but when someone crosses the line, it's done. I watched her cross it with that old woman, then she crossed it with me, too. Two perfectly nice people. She had it coming ten-fold. What did I expect? I expected exactly what I got out of her. Shock. Shock that people can be as rude as her. Don't have to be, but they can if they choose. I could care less if it hurt, she needed it. I have had people do worse to me for nothing. A woman came into Michael's to return a $150 oil paint set in a Kroger bag-no receipt. When I told her I would have to take off 20% of the value and put her refund on a store return card b/c she had no receipt, she pulled me over the counter by my collar and hit me on the back of my head. And yes, I and the store did press charges. So, YES, I do understand what it's like on both sides. I try to be as pleasant as possible, even if I'm getting the shaft.

Lastly, all I can say is that she was fired for excessive complaints. I am apparently not the only one who saw this going on. The mgr should've address the problem sooner, and assured complaining customers that something would be done to prevent it in the future.

I still shop there, and I do it without hassle.

Maybe it was just a stressful day, it happens

From the way this report is written, I would have to agree.  However, I think the stress was on your side.  It appears you were just looking for an excuse to get upset and when the cashier...

They rang up as $1 and they should've been $.50. I pointed it out and she slammed her finger down on a register key and the remainder came off. But the look she had just struck a nerve with me.

Once that happened you just had the mindset that she was that way and no matter what they did you would always see it as her being rude.  Then it didn't help when you took it to the "next level".  After all it was not necessary to bring her looks into it, nor cuss her out...vulgar or not. 

I told her I was sorry she couldn't have a better job, and I'm sorry she is unattractive and has to be a b*tch to everyone because of it. Then I asked her how it felt when I was a b*tch to her. She just scowled harder at me and flung my receipt on the counter.

- Seriously what did you expect her to do after that?  Give you a "High-5" and say Thank You oh mighty customer?   Also, did you really expect any management to assist you in your complaint after you did that?  I would not have been surprised if they called the cops and had them issue you a Tresspass warning.

It sounds like the customer service at this particular store needs a re-boot. 
I did want to explain why the manager didn't mention rectifying the situation.  Most corporations will not/legally cannot discuss personnel/HR issues with you.  You normally will only get a canned "Thanks for letting us know, we'll look into it."  You go in and see the same person and think, they didn't take me seriously.  Action may have been taken, and with complaints from multiple people, you would probably stop seeing the person.  As for not getting  DM contact info, again most companies strictly forbid that.  Normally you would get a corporate number, they take the complaint and forward it to the appropriate DM.
That being said, it does sound like they've dropped the ball here.  I'm not defending them, just trying to shine some light on why you got some of the responses you did.