Complaint Review: Dollar Store Services - Las Vegas Nevada

Please see my response to this posting below,dated October 2013. We have no record of this person, and have offered on this site to speak with them if they would call me.  We accept on average 80 deposits per month, and refund over 60% of them for any number of reasons at the client's request. We are not in the business of not refunding deposits, our business is helping individuals to own their own business. I would be happy to provide contacts of individuals that placed deposits with us and later requested and received their refunds--deposits to our Company are fully refundable at any time for any reason, up until the client has signed their lease; then the deposit becomes part of the purchase price of thier store, so it is NEVER at risk .We work with every new store owner after their store is opened to do our best to make sure they are following our training and are operating their store well. However, we cannot dictate to any owner how to run their business, or force them to follow good practices and procedures. Again,  I would be happy to speak with the person that posted this complaint, and of course to anyone that has quesions about our Store Developement program and the 7 Key Services that we provide to help open your store efficiently and professionally--visit our website : www.dollarstoreservices.com, or call me any time at 702-637-3389--

respectfully,

John LaFronz

General Manager

Dollar Store Services

this is no bogus claim from some anonymous poster looking to tarnish the reputation of dollar store services. i have sent you several requests through email to discuss my dissatisfaction with your company but you never responded. before my store closed, i was given surveys by your company reps to rate your services, i gave you guys very poor reviews but again never heard anything back. why didn't you address them with me then? what are you guys doing to remedy these complaints? just continually deny them? pretend that they don't exist? that anyone who is dissatisfied with drss is a liar and a hater? lots of people including me, have lost thousands of dollars on your company and all you can say is that it's not your fault at all?

your company preys on people that dream about opening their own franchises. claiming to support them through every up and down, yet is nowhere to be found when we were on the verge of closing down. we literally called 2x a day for 2-3 weeks seeking help. noone returned our messages for weeks. and when they finally did, they told us to seek a lawyer. forget helping with finding someone to buy all our stuff. nope that was on us. they said they would help find buyers for our fixtures, that was our last conversation with them. never heard from them again. thanks john, you guys were a real help.

We are writing in response to the posting by an unnamed individual, allegedly of Arlington, Tx.

Although “Arlington, TX” claims that he has not received a requested refund of his deposit from us, an exhaustive search of our computer data base shows that we have worked with a number of people in Arlington, Tx   going back several years.   In 2013, we have had 4 requests for deposit refunds from clients in Arlington, TX; all were processed, the most recent being on August 29^th.  All other clients in our database listing Arlington, TX as their home city are active clients and have not requested refunds.  THERE ARE NO CLIENTS FROM ARLINGTON, TX THAT HAVE REQUESTED AND NOT RECEIVED A TIMELY REFUND !   Our deposits are 100% refundable; requests for refunds are handled immediately, and clients generally receive their refund within 14 days of their request.

We are the largest developer of independently owned retail stores in North America, with over 3,000 stores opened in the last 20 years; we have not achieved this milestone by withholding deposits from our clients.

 Our Company has an A+ rating with the Better Business Bureau; an agency which accepts legitimate questions or concerns from consumers, and gives businesses an opportunity to professionally address the consumers’ concerns, unlike the Ripoff Report.  As of September of this year, the BBB indicates that they have received over 120 inquiries from individuals interested in doing business with our company; all have received honest, favorable reports!  We encourage all potential clients to review our record with the BBB; we are justifiably proud of that record.

When we look at the number of postings on the Ripoff  Report (many of which are bogus, or have been addressed to the customers’ satisfaction (when they actually are real people ) and compare that small number to the number of clients we have worked with over the past 20 years, we find that we have a Satisfaction Rate of over 99.97% !

I would welcome the opportunity to speak directly with “Arlington, TX”.  Perhaps he can give me the particulars of his alleged concern so that I can address them with him, if in fact he exists.  Rest Assured that we will post the results of any follow up with “Arlington”.

It is very easy to hide behind a false identity and disparage a business and its’ employees.  It is interesting that another “report” was posted on the same day as this one, also from an alleged customer that we cannot locate in our data base, and who hides behind a false name.

I can be reached at 1-800-829-2915 x 134.  I look forward to speaking with you.

John LaFronz

General Manager

Discount Retail Store Services