Complaint Review: Domani Kitchen - Toronto Ontario

I saw someone having the samiliar problme with Domani Kitchen.  Looks like I'm not the picked one, but the most unlucky one.

I'd like to put more information in.

Of course, 100K kitchen is still not done after 6 month singed the contract in April, 2011.  I paid 90% of 100K, and none of the parts of Kitchen delivered in full!

I went to the lawyer and my lawyer sent a professional engineer to inspect the undone kitchen.

Here is what I was told:

• Drawers are already falling apart due to the wrong size of screws used.
  
  
• Centre island is not levelled.
  
  
• Cheap material for everything, even nails!
  
  
• 90% existing doors sizes are WRONG! can't be installed.
  
  
• Moulding is not line up.
  
  
• Over 70% parts are not delivered!
  
  
• No any hardware at all!
  
  
• NONE of delivered doors can be used, size wrong, not painted, painting sticky together, as it's too rash to paint and wrapped together when they're not even dry! etc.

Basically, I was told 100k project after paid 90%, it worth nothing! No one wants to take over to finish it because apparently, they have to disposal the "garbage" and redo it from scratch.

I wish the court can help me with it.  It's so wrong to practise business like this for so long time! Someone gotta to stand up and stop this.  Unbelievable...

Jen that $10, 000.00 Oscar wants for the additional parts is only the start of many more "extra" charges. My renovation started with a $60, 000.00 budget. Oscar added no less than 10 "extra" charges to the project and managed to more than double my budget with these extras and hefty management fees. (granted I did add a few things to the project myself adding an additional 15-20K to the project). I'm very surprised they're more complaints about this company. 
Most of these charges ranged between $3, 000.00 to $5, 000.00, although some were much less. Someone told me that the small ones at the beginning are used to 'test' the client. Read their reaction and get an idea of ease of cash flow.

Here's an example of one of the extras: When the flooring fell behind schedule, Oscar quickly pushed everything back a week. He rescheduled his contractors and told me that the cabinets had to be moved and put into storage. His fee for doing this: almost $5, 000.00, not including project management fees. In his own words: " Don't worry about it, I made some calls, I greased some palms..." He made it sound like he was doing me a huge favour. I wonder who's "palms" that money actually ended up in.
I see you have some issues with the quality of the work and the materials. Overall I would say that my kitchen looks pretty good, but it's not near the quality you'd expect for a 100K+ project. The construction is all particle board and the majority of the doors are MDF. I have had problems with the cabinets not being levelled properly and hardware not fastened properly as well. Some of the more elaborate hardware was secured with only a handful of screws which came loose after a few months. Like your cabinets some of mine are not level. When I questioned Oscar blamed the flooring guys for the problem. Lastly, a couple months ago the granite counter top over the island started to crack. Since then 5 or 6 more cracks have formed and more are starting. When I asked other professionals, they told me most likely the island was not levelled off properly or the countertop is not properly supported. This was Oscar's answer to the issue: "In fact it is a stress crack caused by some pressure by standing or BANGING down towards the surface by some one or something". He told me would replace it at a "discounted" price. Since then I've received several other quotes that were far more reasonable than his.

Any questions: I have photos and documentation to back up my claims.