Complaint Review: Domino's Pizza - Roanoke Virginia

Im really sorry you got treated like that, and like previous rebuttals, not all Domino's are the same. The owner of my store treats us very well, and takes our safety seriously...If I dont feel like Im safe delivering to an address, then I know I can turn around and go back and just explain to the manager why, and I dont get any hell for it. Personally, there is a neighborhood I wont go into because of that, and they are cool with it. The whole part about not asking for a tip is about its pretty crass to ask for a tip because it is supposed to be given freely by the customer for a job well done. And as for the 12-14 bucks an hour, for me at least thats pretty much right on a bad day hourly+tips i make around 12/hr, and a really good day is more like around 16/hr Like I said before, I hope you dont see all Domino's that way because that certainly isnt the case.

I know this was written two years ago but the problems are still there. I worked for dominoes as a delivery driver for 4 months. I was lured into the store because of the promise of 15-18$ an hour! Come to find out the base pay is around 6$ an hour. I live in a larger city so i figured id make alot of tips because there were more customers. Wrong, people see the 1.50 delivery charge and assume that the driver gets that. The owners and general manager seemed to be laughing all the way to the bank to deposit money they made off of drivers. I should mention that I was shot at while riding in a not so friendly neighborhood, but I cant blame that on the store can I? I guess Ill just keep the bullet hole in my car then to remember. Long story short, dont work for dominoes as a driver.

I would like to say that when I originally wrote this report, I had just been fired and I was very angry at BB&C Enterprises, and said a few things that I regret. First and foremost, BB&C Enterprises is not responsible for bad business practices or drug use and distribution. Dominos has great food and great people working for them, I only want to express that there are bad situations and issues concerning delivery drivers that are common throughout pizza chains that need to be addressed. As to my comment about drug use and distribution, this does not refer to BB&C Enterprises, or Domino's Pizza. Dominos is and has made efforts to improve the way they treat their drivers. I do feel that there are still a lot of safety issues with delivering pizza (delivering to bad neighborhoods and places that make you feel uncomfortable), and that it is unfair for them to advertise that they pay more than they actually do, and I don't think it is fair for them to charge a delivery charge and not give it to the driver. If they aren't going to give it to the driver then they shouldn't have it in the first place.

Well, Rick. What can I say? I have had to call the 800 number before, and it wasn't more effective than talking to a brick wall. It was a serious incident I called them about too. My former boss threatened to hit me. She was totally psycho. Not only did she threaten to hit me, she harassed and belittled me on a regular basis and corporate didn't do anything about it. As to your comment about the tow truck, I have delivered newspapers and the reason they wouldn't pay to tow your car is because you are a contracted worker. At a pizza place, you are not contracted, which means they should be held responsible for any costs you incur from delivering, such as having to get towed because you got stuck in the snow/mud, wrecking due to being expected to drive in bad weather like ice, having to use the pay phone or your cell phone to contact customers because they aren't answering the door or want you to call them on the way there. Another thing, you say the delivery charge is because of gas prices but you fail to mention that the driver is paying for the gas out of pocket. That considered, why is they delivery charge not going to the driver? Why are we only compensated at $1.00 per delivery, regardless of distance? Also, at the stores around here, drivers certainly do not make that much an hour. Our delivery areas are spread out, we're in the mountains. It takes a long time to deliver to most of our customers. We get minimum wage, plus $1.00 per delivery. On an average 8 hour shift, $60 is considered doing very well in tips and commission for the day or night, and half of that goes right back into the gas tank, and if you think about it-- a percentage of that goes into regular car maintenence. It's just overwhelming how many hidden costs come out of the driver's pockets that aren't properly compensated for.

Well, Rick. What can I say? I have had to call the 800 number before, and it wasn't more effective than talking to a brick wall. It was a serious incident I called them about too. My former boss threatened to hit me. She was totally psycho. Not only did she threaten to hit me, she harassed and belittled me on a regular basis and corporate didn't do anything about it. As to your comment about the tow truck, I have delivered newspapers and the reason they wouldn't pay to tow your car is because you are a contracted worker. At a pizza place, you are not contracted, which means they should be held responsible for any costs you incur from delivering, such as having to get towed because you got stuck in the snow/mud, wrecking due to being expected to drive in bad weather like ice, having to use the pay phone or your cell phone to contact customers because they aren't answering the door or want you to call them on the way there. Another thing, you say the delivery charge is because of gas prices but you fail to mention that the driver is paying for the gas out of pocket. That considered, why is they delivery charge not going to the driver? Why are we only compensated at $1.00 per delivery, regardless of distance? Also, at the stores around here, drivers certainly do not make that much an hour. Our delivery areas are spread out, we're in the mountains. It takes a long time to deliver to most of our customers. We get minimum wage, plus $1.00 per delivery. On an average 8 hour shift, $60 is considered doing very well in tips and commission for the day or night, and half of that goes right back into the gas tank, and if you think about it-- a percentage of that goes into regular car maintenence. It's just overwhelming how many hidden costs come out of the driver's pockets that aren't properly compensated for.

Well, Rick. What can I say? I have had to call the 800 number before, and it wasn't more effective than talking to a brick wall. It was a serious incident I called them about too. My former boss threatened to hit me. She was totally psycho. Not only did she threaten to hit me, she harassed and belittled me on a regular basis and corporate didn't do anything about it. As to your comment about the tow truck, I have delivered newspapers and the reason they wouldn't pay to tow your car is because you are a contracted worker. At a pizza place, you are not contracted, which means they should be held responsible for any costs you incur from delivering, such as having to get towed because you got stuck in the snow/mud, wrecking due to being expected to drive in bad weather like ice, having to use the pay phone or your cell phone to contact customers because they aren't answering the door or want you to call them on the way there. Another thing, you say the delivery charge is because of gas prices but you fail to mention that the driver is paying for the gas out of pocket. That considered, why is they delivery charge not going to the driver? Why are we only compensated at $1.00 per delivery, regardless of distance? Also, at the stores around here, drivers certainly do not make that much an hour. Our delivery areas are spread out, we're in the mountains. It takes a long time to deliver to most of our customers. We get minimum wage, plus $1.00 per delivery. On an average 8 hour shift, $60 is considered doing very well in tips and commission for the day or night, and half of that goes right back into the gas tank, and if you think about it-- a percentage of that goes into regular car maintenence. It's just overwhelming how many hidden costs come out of the driver's pockets that aren't properly compensated for.

Well, Rick. What can I say? I have had to call the 800 number before, and it wasn't more effective than talking to a brick wall. It was a serious incident I called them about too. My former boss threatened to hit me. She was totally psycho. Not only did she threaten to hit me, she harassed and belittled me on a regular basis and corporate didn't do anything about it. As to your comment about the tow truck, I have delivered newspapers and the reason they wouldn't pay to tow your car is because you are a contracted worker. At a pizza place, you are not contracted, which means they should be held responsible for any costs you incur from delivering, such as having to get towed because you got stuck in the snow/mud, wrecking due to being expected to drive in bad weather like ice, having to use the pay phone or your cell phone to contact customers because they aren't answering the door or want you to call them on the way there. Another thing, you say the delivery charge is because of gas prices but you fail to mention that the driver is paying for the gas out of pocket. That considered, why is they delivery charge not going to the driver? Why are we only compensated at $1.00 per delivery, regardless of distance? Also, at the stores around here, drivers certainly do not make that much an hour. Our delivery areas are spread out, we're in the mountains. It takes a long time to deliver to most of our customers. We get minimum wage, plus $1.00 per delivery. On an average 8 hour shift, $60 is considered doing very well in tips and commission for the day or night, and half of that goes right back into the gas tank, and if you think about it-- a percentage of that goes into regular car maintenence. It's just overwhelming how many hidden costs come out of the driver's pockets that aren't properly compensated for.

I am associated with Domino's Pizza (not the store in this report), and have a couple of comments about this report. Unfortunately, sometimes there are a few bad stores out there. It is unfortunate you were treated this way, but not all Domino's are the same. Most stores are franchised and individually owned. Do we charge a delivery charge? Yes. Gas is over $3.00 a gallon, and our costs increase also. It is either raise prices, or charge a small delivery charge. My drivers are happy, and in most cases drivers do make $10-$14 dollars per hour (wages, tips, per delivery amount). Of course you have to pay your own towing- it is your car, and you get paid a per delivery amount besides your tips and wages. If you were delivering newspapers using your own car and broke down, would the news agency send you a tow truck? No. I personally am not greedy, I work very hard to make a living for my family and I. I also know every Domino's has a poster with an 800 # posted that if some of the things you say are going on, you are supposed to call. Domino's is very strict about employee protection, even if it is a franchised store. Why didn't you call the 800 # and let them know?