Philip
Rancho Cucamonga,#2Consumer Comment
Fri, June 12, 2009
I also bought a car from car buy choice and I must confess that the accusations about them are absurd to say the least. Yes, I also had an issue when I bought a very used car from them (Toyota Camry 2005 with over 50k miles) but they extensively assessed my complaints about the car and went out of their way to fix it to my satisfaction, I reapeat to my satisfaction! They are not perfect just like I am not but they indeed demonstrate who and what they claim to represent. In fact they are one of the few people that I have found to support faith based intergrity both vocally and practically. Don even took time out to educate me on building my credit score among other things and his people were very warm and receptive. It is very unfair to malign honest and hardworking business people based on prejudices and unattainable standards of excellence that some people who stand to judge would not even set for themselves.
Management
Riverside,#3REBUTTAL Owner of company
Wed, April 01, 2009
None of the accusations of this complaint have any validity whatsoever. If a customer is unhappy with their vehicle purchase within ninety days or three thousand miles, our company policy states, that we will take back the vehicle and refund their money. If the vehicle was damaged at the time of purchase, why did Mr. Ricky Henry pay to redeem the repossession and have the vehicle returned to him seven months after he purchased it? When we had to repossess the vehicle, because he was behind in his payments, it was in an impound yard and Mr. Henry was in jail. Upon his release from jail, he had to reimburse us for the cost of impound, repossession and pay the back payments in order to get the vehicle. Why would he do this if he didn't want the vehicle? Unlike the Better Business Bureau and other credible consumer organizations, who've refused to even acknowledge Mr. Henry's extortion and smear campaign, Ripoff.com doesn't even question the veracity of allegations, or verify information. They simply create a form for unfounded accusations by those with malicious intent. Don Waisanen, President/CEO, Car Buy Choice, Inc.