- Report: #1164773
Complaint Review: Dot & Bo - Internet
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Author Not Confirmed
Why?
Dot & Bo
Internet, USA
Phone:
(800) 693-9937
Web:
https://www.dotandbo.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dot & Bo will charge you today, maybe deliver merchandise eventually Internet
Stay away from this company. If you place an order, they will charge your credit card immediately and deliver the merchandise many weeks later if at all.
I've had two terrible experiences with them. Most recently I ordered two chairs with a delivery promise of 4-6 weeks. I got no shipping notification, then one chair arrived after 6 weeks. 10 days later the other has not shipped and the company can't seem to come up with any estimate of whether/when it might. They promise to get back to me and don't. No response to email. And now when I call their customer service line it simply disconnects after promising to transfer me to a person.
I am initiating a charge dispute through my credit card company, which is a major nuisance.
I will never order from Dot & Bo again and I'd recommend them to nobody.
1 Updates & Rebuttals
Service Team
San Francisco,California,
We're here to help!
#2UPDATE Employee
Tue, August 05, 2014
Hi there, we truly apologize for the delay and for any frustration it's caused! We've been a little backed up sue to a systems transition, but we are working quickly to catch up and we look forward to assisting you with your order. You are welcome to contact us at 1-800-693-9937 or [email protected] and we're going to be sure to clear this up for you. Thank you again for your feedback!
