- Report: #507699
Complaint Review: Dot Com Builder Dotcombuilder.com - Internet
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Dot Com Builder Dotcombuilder.com
www.Dotcombuilder.com Internet, United States of America
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Dot Com Builder Dotcombuilder.com selling other peoples software and passing it as their own, no support provided for turnkey websites, Internet
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I signed up for an account at Dotcombuilder.com.
We were looking for a particular type of script for a certain type of turnkey website.
So I signed up and tried to install the software on my server.
When it didn't work I submitted a support ticket.
3 days later, someone finally got back to me saying that the error was with my hosting.
So I verified it and of course it was not on my end.
They then said that it was not their issue that the installer was working right that I was doing something wrong in the process.
I double checked and of course I was not making a mistake, I literally followed their instructions to a T.
The next tech ticket I submitted they said that there was a new version of the software coming out by the end of the week.
2 weeks later it still was not released, so I submitted yet another ticket. This was now my 3rd support ticket in 3 weeks.
They responded that the new version was now uploaded so I installed it on my server.
What they actually did was just create a skin for a free version of the software and they listed all the features from the old version on the new version.
The problem with that is that the features don't come with the new version so now I paid for something I can't use.
I submitted yet another support ticket and the answer was: Please contact the creator of that software.
So they sold me a bill of goods.
Now look, it was only $29 bucks so I didn't expect much, but boy this was way lower of a customer service resolution than I expected.
I own over 300 websites, I have over 200 customers that I could have used this with and dotcombuilder would have had me for a long time as a client, but I guess it was not meant to be.
So beware of the dotcombuilder ripoff scam that they are running by selling skins instead of actual software for turnkey websites.
We were looking for a particular type of script for a certain type of turnkey website.
So I signed up and tried to install the software on my server.
When it didn't work I submitted a support ticket.
3 days later, someone finally got back to me saying that the error was with my hosting.
So I verified it and of course it was not on my end.
They then said that it was not their issue that the installer was working right that I was doing something wrong in the process.
I double checked and of course I was not making a mistake, I literally followed their instructions to a T.
The next tech ticket I submitted they said that there was a new version of the software coming out by the end of the week.
2 weeks later it still was not released, so I submitted yet another ticket. This was now my 3rd support ticket in 3 weeks.
They responded that the new version was now uploaded so I installed it on my server.
What they actually did was just create a skin for a free version of the software and they listed all the features from the old version on the new version.
The problem with that is that the features don't come with the new version so now I paid for something I can't use.
I submitted yet another support ticket and the answer was: Please contact the creator of that software.
So they sold me a bill of goods.
Now look, it was only $29 bucks so I didn't expect much, but boy this was way lower of a customer service resolution than I expected.
I own over 300 websites, I have over 200 customers that I could have used this with and dotcombuilder would have had me for a long time as a client, but I guess it was not meant to be.
So beware of the dotcombuilder ripoff scam that they are running by selling skins instead of actual software for turnkey websites.
