- Report: #625027
Complaint Review: Doubleday Book Club - doubledaybookclub.com - Rantoul Illinois
Reported By:
Michelle -
New Britain, Connecticut, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Doubleday Book Club - doubledaybookclub.com
PO Box 916400 Rantoul, 61866 Illinois, United States of America
Phone:
717-918-2665
Web:
www.doubledaybookclub.com
Categories:
Business Rating:
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Doubleday Book Club - doubledaybookclub.com MISLEADING BUSINESS PRACTICES - BEWARE Rantoul, Illinois
I signed up for Doubleday Book Club 2 years ago. As with most "book clubs" there was a certain number of books to fulfill the commitment. Since I did not fulfill my commitment, I received a letter and a total of what I would be billed if I did not purchase 4 books by a certain date. No mention of HOW MUCH the books MUST cost in order to fulfill the commitment, just what they "average" their per book cost to be. No problem, I made a commitment and need to fulfill it. Last month, I purchased the number of books needed to fulfill my commitment and went on my way.
I just received a bill for $18.54 for each book-for a total of $74.16. When I called, I was told that the books had to be a minimum of $9.99 each in order to count towards the commitment. I explained that that information is not presented on the letter I received NOR the website. I was told that it was in my contract when I signed up 2 YEARS AGO! I can only question, if the company isn't trying to "hide" something and get extra orders, why wouldn't this information be clearly presented on their correspondence/website? Nevertheless, I said OK, then if it is $9.99, why am I not being billed $9.99 each, but $18.54 each? I was then told that the selections can be on items up to $40 each. Well, the vast majority of the items on the site are priced under $18.54 so now I feel I am being ripped-off on the items.
You can get some great deals through these clubs so I am not suggesting not using them, but buyer beware as far as fulfilling the commitment.
In retrospect, before placing my order last month, I should have called them to verify how much the items had to cost in order to count. I just feel that by not making the information easily accessible they are misleading their customers and it doesn't make me comfortable in purchasing from a company that is so non-transparent.
